Sarah Perrings Email & Phone Number

Las Vegas, Nevada, United States

• Serve as the primary relationship owner for customers, maintaining regular contact with the customers’ benefits team members, c-level leadership, and other key stakeholders.
• Manage customer issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, marketing, and partnerships.
• Exceeded customer contractual performance measurements and satisfaction to ensure product saturation and renewals.
• Provide strategic partnerships with customers to develop workforce mental health strategies and communication plans.
• Provide regular customer reporting on engagement, outcomes, and satisfaction in quarterly and annual business reviews.
• Collaborate with cross-functional teams to develop and implement strategies to support our customers.

Las Vegas, Nevada Area

• Serve as the primary contact for clients, maintaining regular contact with the client’ benefits team members, c-level leadership and other key stakeholders.
• Lead cross-functional teams in implementation and delivery of products, software, and services.
• Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, marketing, and sales.
• Exceeded client contractual performance measurements (KPI’s) and satisfaction to ensure renewals.
• Collaborate with clients on strategic planning, program success, and positioning solutions to best meet client needs.
• Utilize claim and related data to identify areas of greatest opportunity for change. Provide regular client reporting on engagement and successes in quarterly and annual business reviews.

Las Vegas, Nevada, United States

• Project manager and subject-matter expert for large scale strategic nationwide programs, engagement, and retention.
• Implementation manager for digital health product with 20% engagement,18% higher than average engagement across book of business.
• Collaborate with partner teams such as member support, operations, analytics, product, and sales to meet client expectations and needs.
• Marketing and communications manager for all content.
• Coordinate with key client stakeholders in developing and implementing programs and strategy.
• Provide regular reporting on results and demonstrate improvement in baseline metrics over time, including client satisfaction.

Las Vegas, Nevada Area

• Coordinated and managed clients and members.
• Increased spa and salon sales and revenue through individual and group bookings.
• Delivered group fitness classes and personal training sessions for Bellagio guests.
• Developed relationships with different departments, vendors, and guests to increase revenue.
• Proficiency with CRM software to manage guest data and handle customer support.

• Created and implemented programs for the purpose of educating and engaging employees in healthy lifestyle choices to meet client wellness objectives.
• Managed client relationship and engagement for Woodmen of the World Life Insurance.
• Responsible for wellness program administration, budget, evaluation, and reporting.
• Coordinated with clients’ vendors for medical vision and dental insurance, weight management, biometrics, flu shots, financial activities and EAP.
• Applied employee participation to employer wellness incentive plan, which provided health insurance premium discounts.

Master Of Science - Ms, Health Promotion

Thesis title: Effect of social support groups on perceived barriers to physical activity in young mothers utilizing WIC services

Bachelor, Exercise Science