Sarah Perrone Email & Phone Number

Westerly, Rhode Island, United States

Providence, Rhode Island Area

Effective and efficient management of individual and group enrollment and eligibility functions, and sales incentive and broker commission payments utilizing continuous improvement. Responding to customer demands and regulatory requirements while balancing to the operations and business needs.

Providence, Rhode Island Area

Master Blackbelt in the Client Operations area utilizing Six Sigma and Lean tools for continuous improvement in the within the organization.

Managed the team responsible for implementing corporate and internal projects into the call center environment. Business Lead on the call center Pega implementation for the initial roll out, including requirement gathering, pilot testing and post production support of an 8 phased deployment.

Worked with various divisions within the bank to identify areas for opportunity and improve processes utilizing Six Sigma and Lean methodologies. Strong focus on cycle time and quality improvements.

Providence, Rhode Island Area

Responsible for managing a team of 4 testing resources dedicated to the Call Center systems including IVR, ACD, On line banking and various internal databases. Work as liaison on multiple bank conversions to determine the best test strategy for the business.

Managed the quality team and responsible for policy and procedure documentation, contact center communications and developing desktop solutions.

Developed and documents policies and procedures for the banks two Call Centers.

General office and accounts payable for small Jewelry Manufacturing company.