Sarah Pfeffer Email & Phone Number

Richmond, Va, Us

130 Wylderose Dr. Midlothian, Virginia 23113, United States

Business Risk & Control Management (BRCM) promotes, supports and ensures the Business/Function Management owns its risk and controls as it relates to Operational Risk Compliance, Fiduciary, Legal, Information, Accounting, Tax, External Fraud, Internal Fraud, People, Political, Physical, Business Continuity, Systems, Operations, Project, ensuring that all key risks within their activities and operations are identified, mitigated and monitored by an appropriate control environment that is commensurate with risk appetite.Work with the business units in regard to their operational procedures and manuals.Work with the first line to escalate operational incidents to a regional, group and 2nd line levels. Follow the incident through to resolution.Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.

Manage and coach a team 11 at 2 stores, including operations, tellers, and sales teamParticipate with the sales team to expand and develop account relationshipsManage customer service expectations and resolve any servicing problemsEnsure overall compliance and operational risk is in accordance with HSBC and regulatory standards

Manage customer service and operational activities to ensure complianceAdhere strictly to risk controls in accordance with Company and regulatory standardsCoach tellers in areas of loss prevention and compliance of cash controlApprove new account openings to ensure new clients meet criteria stated in the HSBC’s Customer Identity Program and follow all of AML regulations.Consistently earned a B or better on HSBC audits since being placed in the position

Bachelor'S Degree, Criminal Justice And Corrections

Associate Of Science (A.S.), General Studies