Sarah Phillips Email & Phone Number

Perth, Western Australia, Australia

Provide Facilities Management specialist expert advice in developing and resourcing operational plans and budgets that effectively and sustainably manage the City’s Community Facilities portfolio, such that the facilities meet the needs of the Tenants and Community users in being safe, fit for purpose, well maintained and clean.Keep abreast of changing regulatory environment, provide expertise advice into the Facilities Management policy and adapt processes as necessaryRegularly review the holistic performance of the portfolio against industry benchmarks and Asset Management Plans to ensure service levels and operating costs are within acceptable levels.Prepare, monitor and report on financial performance of programs. Regularly update forecasts and budgets and make recommendations for service level improvements and cost reductions.Prepare, monitor, manage and report on energy and water consumption budgets and forecasts and identify opportunities to improve the City's environmental footprint, through replacement of infrastructure, plant & equipment, modifying operational processes, and staff training.Provide specialist support to other stakeholders on energy/water consumption analysis and reportingProcure and manage the Energy Supply Contract for contestable sites and monitoring contracts.Provide FM expert specialist advice to work with the other stakeholders in deploying and reporting actions arising from the Sustainable Environment Strategy as it relates to area of responsibilityRecruit, develop, mentor and performance manage staff. Ensure they all appropriately skilled and trained, and have a clear and concise knowledge of their role and responsibilities.Promote employee health and wellbeing at all timesProvide specialist expert advice to staff on all procurement planning, including in the preparation and evaluation of formal Tenders & Quotes, to ensured best value for money is attained.

Perth, Western Australia, Australia

In addition to the FM Co-ordinator role, I was also responsible for the City's Leasing of Community Facilities. Tasks included:Governanceo Keep abreast of changing regulatory environment and adapt processes and policy as necessaryo Formulate, deploy and review Community Facilities Leasing/Licencing Policy and associated strategies and guidelineso Present to Council the Leasing Policy and the Rental Fees and Charges Frameworko Prepare, document and regularly updated all processes, procedures, templates and formsLeasingo Develop and maintain a detailed schedule of all Leases/Licences for the Community Portfolioo Prepare and update the leasing work in progresso Be the City’s representative for all Leasing enquirieso Negotiate with potential lessee’s/licence’s on the Terms of their agreemento Calculate rent values and make recommendations on the rents payableo Prepare all licence documentation and arrange execution at all levelso Instruct Solicitors on leasing matters including the drafting of agreements and disputeso Initiate mechanisms for the effective reporting of performance against plan in an timely manner and by the set deadlines o Report quarterly performance against KPI’s (CID’s) by deadlineo Provide specialist expert leasing advice across the organisationFinancial Management o Calculate and monitor revenue budgets as it relates to Lease rentals and licence fees.o Calculate rentals, licence fees & operating cost recoveries under Lease/Licence and raise invoice requisitions in a timely manner.o Effect and calculate and/or negotiate rent reviews as they become due

Perth, Western Australia, Australia

Managed the entire procurement process of formal Requests for Quotations & Requests for Tender, from assisting Officers with report development through to Tender evaluation, recommendations, presentation to Council and Contract award.• Assisted internal clients with the preparation of procurement plans for Business Unit activities• Responsible for the provision of specialist advice and assistance to Clients in the preparation of medium to low risk and/or complex tender documentation.• Provided specialist advice to Clients on the evaluation of tenders, and in the preparation of comparative assessment reports, recommendations for approval, award of contracts and associated correspondence. • Developed low to moderate risk contracts in consultation with stakeholders.

Perth, Western Australia, Australia

Assisted in the development, administration and implementation of assigned projects in the fields of :• Corporate planning• Business performance measurement• Organisational developmentAssisted in the implementation and evaluation of data and performance measures used to monitor business activity, performance and business improvement initiatives (business excellence)Maintained and reported on a strategic performance information system, including:• Key performance indicators • Outcomes dataProvided advice and consultancy services to managers and staff in identifying opportunities for Business process improvement Facilitated business planning processes across the multi-disciplined organisationsDeveloped, managed and implemented assigned projects and participated in high profile projects to meet client needs and the achievement of organisational objectivesAssisted with the roll-out of the Core Systems Replacement as a member of the CSR Project Team, including:• User acceptance testing• Application training and co-ordination• Document records workflow management system administration• Events co-ordination and promotion• Application Key User

Perth, Western Australia, Australia

This was newly created role of the Compliance Services business unit that provided services in Environmental Health, CCTV, Security Officers, Rangers and On-Street Parking. Primarily focus on Financial Management and Business Improvement for the business section, and including:• Implementing business improvement initiatives, consistent with Business Excellence principles, to source, capture, evaluate and report relevant data from which process review decisions were influenced based on meaningful performance outcomes.• Prepared and make recommendations on business unit operational budgets and forecasts, consistent with Business Plan and corporate objectives.• Monitoring budgets and to report financial performance of each section for the business unit.• Represent the Division on cross-divisional projects. Including participation in the annual Local Government Management Association Team Challenge for which City of Perth came 2nd place.

City Of Cockburn, Western Australia, Australia

Ensure the reputation of the Centre and it’s Owners are held in high regard as a responsible corporate citizen of the community.Maximise the asset’s capital return to its owners by adopting a process of continual improvement.Manage and lead the centre management team to achieve the objectives in pursuit of best practice principles and as specified in the Centre’s business plan.Manage, lease, market and operate the Centre to the very highest of professional standards.Maintain all Centre infrastructure, plant and equipment to the very highest of standards, in accordance with the Owner’s requirementsEnsure all operations and maintenance undertaken in the centre conforms with the OHS legislative requirements and other relevant legislative requirements applicable to those tasks.Identify and mitigate the liability risk exposure of the Owner.Establish and maintain harmonious relationships with the local business community and local, state and federal authoritiesBe fully conversant with the Retail Shops Act

Perth, Western Australia, Australia

Morley, Western Australia, Australia

Participated as a member of the Management Team in successfully managing, operating and maintaining the Galleria Shopping Centre as the leading shopping centre within Western Australia.Managed and led the Administration team to achieve the objectives in pursuit of best practice principles and as specified in the Centre’s business plan.Ensure all deadlines are metIdentify skill and develop direct reports to ensure business needs are metConduct performance reviews with direct reports.Rostered Manager-on-Duty obligations as required (Thursday nights/Saturdays)Reported and discussed monthly financial performance review and analysis of centre with Corporate Accountants including P&L, variance reporting and forceast projectionsPrepared half year and annual accounts in readiness for legislative audit.Managed the incoming cashflow (rentals and other charges). Including the achievement of less than 2% debtor arrears (on an annual income in excess of $20m) at end of each month with 0% outstanding at June and DecemberDeveloped income and expense budgets both capital and operating expenditureCommunicated Accounting principles and acceptable practices to Centre personnel enabling successful management of expenses (between opex and capex).Annual reconciliation of outgoings against recoveries Completion of monthly accruals report for inclusion in the P&LDeveloped, maintained and reconciled relevant and simple system for calculating and charging electricity to each Tenant including validation of profit component.Sundry billings to Lessees

Certified Measurement And Verification Professional, Energy Management And Systems Technology/Technician, Accreditation

Diploma Of Management, Business Administration And Management, General

Graduate Certificate Of Facilities Management, Engineering

Green Star Professional Accreditation, Building/Construction Finishing, Management, And Inspection

Cert Iii In Business Excellence, Business Administration And Management, General

Graduate Certificate Of Management, Business Administration And Management, General