• Editorial and technical support for the KATEK Group website• Conceptual input for the new KATEK Group website• Project management and operational implementation of a group-wide marketing automation tool (Marketing Cloud Account Engagement aka Pardot)• Group-wide support for GDPR-relevant topics• Project management and operational implementation of a cloud-based global intranet (M365)• Operational support for the Group Head Marketing & Communications, e.g. setting up… Show more • Editorial and technical support for the KATEK Group website• Conceptual input for the new KATEK Group website• Project management and operational implementation of a group-wide marketing automation tool (Marketing Cloud Account Engagement aka Pardot)• Group-wide support for GDPR-relevant topics• Project management and operational implementation of a cloud-based global intranet (M365)• Operational support for the Group Head Marketing & Communications, e.g. setting up digital processes• Monitoring and management of incoming invoices for budget-relevant ongoing projects• Specialist training for the marketing teams of the legal entities Show less

• Event marketing for internal events, customer events and trade fairs • Online marketing• Search Engine Marketing• Social media marketing• Content management and creation• Budgeting and cost control• Email marketing• Marketing and acquisition• Service provider management• Account-based marketing• Public Relations• Creation of collaterals• Corporate Communications• Rebranding from TeleAlarm - swiss design made in Germany to TeleAlarm - A… Show more • Event marketing for internal events, customer events and trade fairs • Online marketing• Search Engine Marketing• Social media marketing• Content management and creation• Budgeting and cost control• Email marketing• Marketing and acquisition• Service provider management• Account-based marketing• Public Relations• Creation of collaterals• Corporate Communications• Rebranding from TeleAlarm - swiss design made in Germany to TeleAlarm - A KATEK Brand in 2021• Planning and implementation of in-house training for Microsoft 365 Apps in 2023 Show less

• Administrative Support• Support for the Human Resources Department• Data Management• Customer Support• Inventory and supply chain management• IT Support• Project coordination• CRM Administration Sage• Marketing support in online marketing, creation and ordering of marketing material, event planning.May 2019: Participation in seminar "Texten für Web & Social Media" with Insa van den BergNovember 2019: Participation in practical workshop… Show more • Administrative Support• Support for the Human Resources Department• Data Management• Customer Support• Inventory and supply chain management• IT Support• Project coordination• CRM Administration Sage• Marketing support in online marketing, creation and ordering of marketing material, event planning.May 2019: Participation in seminar "Texten für Web & Social Media" with Insa van den BergNovember 2019: Participation in practical workshop "Content Marketing & Storytelling" with Insa van den Berg Show less

• Disposition of service assignments• Control of operational service business• Acceptance, prioritisation and categorisation of incidents and requests• Direct cooperation with internal interfaces• Arrangement of customer appointments, preparation of cost estimates and orders in the supplier system• Appointment maintenance and monitoring• Processing and maintaining relevant information in the ticket system/entering data in the ERP system• Processing complaints and… Show more • Disposition of service assignments• Control of operational service business• Acceptance, prioritisation and categorisation of incidents and requests• Direct cooperation with internal interfaces• Arrangement of customer appointments, preparation of cost estimates and orders in the supplier system• Appointment maintenance and monitoring• Processing and maintaining relevant information in the ticket system/entering data in the ERP system• Processing complaints and initiating escalations• Independent resolution of requests and incidents in terms of 1st level support• Control and monitoring of tickets according to SLA• Support with on-call duty Show less

• Quality Management• Analysis of indicated or determined possible performance deviations and identification of possible performance improvements• Structuring and documentation of the activities carried out• Change Management• Resource planning and optimisation• Monitoring, reporting and ensuring compliance with SLAs / KPIs • Problem Management• War-Room Participation• Operational control to achieve the agreed service levels• Escalation… Show more • Quality Management• Analysis of indicated or determined possible performance deviations and identification of possible performance improvements• Structuring and documentation of the activities carried out• Change Management• Resource planning and optimisation• Monitoring, reporting and ensuring compliance with SLAs / KPIs • Problem Management• War-Room Participation• Operational control to achieve the agreed service levels• Escalation Management• Participation in the process improvement team• Install focal point for IT questions, IT issues, faults, changes, user admin, report creation• Interface to PO Show less