* Resolves product or service problems by clarifying the customer's complaint; maintains customer records by updating account information; provides basic technical support and training on software;* Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; resolves collections by examining customer payment plans, payment history;* Completes operational requirements by scheduling and assigning employees; scheduling technical on-site and remote upgrades, EMR installations;* Project Management: manages customer implementation projects and training plans;* Maintains office services by organizing office operations and procedures; managing filing systems; reviewing and approving supply requisitions;

* Effective communication skills used during client interactions to arrive at key objectives including providing guidance, suggestions, and improvement strategies, while maintaining customer satisfaction and quality results; * Responsible for analyzing and reporting on client Daily Summary Reports along with KPI (Key Performance Indicators) measures including inbound call volume, abandonment rates and provide strategies to enhance operational efficiencies; * Strong organizational and accountability skills used in the preparation of staff schedules, training exercises, investigating client complaints, and ensuring deadlines are achieved; * Versatility to fill multiple roles when required and take on added responsibility such as customer billing, basic collections reminders, managerial support, and technical troubleshooting;* Prepare and process payroll data for approximately 50 employees using SaaS internal software.

* Acted as a primary liaise between clients and their customers by scheduling appointments, accurately taking messages, and participating in meetings* Strong communication and leadership skills demonstrated while effectively supervising, coaching, and motivating a team of 12 CSRs* Communicated effectively with management in regards to enforcing internal policies, conducting monitoring on CSRs, providing feedback, and training results* Demonstrated multi-task skills and prioritized workload under pressure while performing daily administrative updates, handling client complaints, and database entry

* Responsible for development and implementation of efficient office systems* Responsible for organizational functions and general support as well as maintaining office schedules* Maintaining database inclusive of retailer locations, sizes, materials, pricing* Consolidating completed work orders and compile paperwork for billing submission to accounting* Work with external agencies and suppliers to manage the quality control and delivery of printed collateral. Effectively schedule orders from quote to delivery in order to meet timeline specifications* Responsible for managing supplies and maintenance of storage areas