Sarah Plender Email and Phone Number

Providing business and administration support to the CEO, Directors and colleagues in the company to ensure smooth business operations and enable best practice. My role included diary management, managing third-party relationships with our external providers including HR & IT providers, Accountants, Insurance Brokers, H&S consultants and fire, security and facilities contractors. I coordinated all H&S requirements including policy, process administration, training requirements and ensured… Show more Providing business and administration support to the CEO, Directors and colleagues in the company to ensure smooth business operations and enable best practice. My role included diary management, managing third-party relationships with our external providers including HR & IT providers, Accountants, Insurance Brokers, H&S consultants and fire, security and facilities contractors. I coordinated all H&S requirements including policy, process administration, training requirements and ensured annual H&S accreditations were assessed and submitted. I managed the annual insurance policy renewals, the vehicle fleet, assist with tender submissions and processed supplier and subcontractor (CIS) invoices using Dext and Xero software. Show less

I provided full administration support, project support and diary management to the Directors and Contracts Managers to enable the smooth running of the organisation. To improve efficiency, I carried out a full audit of the company’s internal systems, processes and policies, identifying gaps and implementing new processes and policies to improve working practices. These included automating multiple office procedures, enabling remote IT access for engineers, updating H&S policies and procedures,… Show more I provided full administration support, project support and diary management to the Directors and Contracts Managers to enable the smooth running of the organisation. To improve efficiency, I carried out a full audit of the company’s internal systems, processes and policies, identifying gaps and implementing new processes and policies to improve working practices. These included automating multiple office procedures, enabling remote IT access for engineers, updating H&S policies and procedures, coordinating H&S training for all staff, and producing a new Operations & Maintenance manual template for clients. I also supported on multiple tenders ranging from £120k to a £2.7m contract for a major NHS hospital trust. Show less

I was responsible for the office management including HR, Finance, Insurance, Facilities, Utilities , Security, Maintenance and Cleaning contracts. I significantly improved working practices and efficiency through implementing new office procedures, automating manual processes and enabling remote IT access. On the HR side, I maintained HR records, managed recruitment, induction and leaver procedures, introduced new HR policies and processes including a new employee handbook, established… Show more I was responsible for the office management including HR, Finance, Insurance, Facilities, Utilities , Security, Maintenance and Cleaning contracts. I significantly improved working practices and efficiency through implementing new office procedures, automating manual processes and enabling remote IT access. On the HR side, I maintained HR records, managed recruitment, induction and leaver procedures, introduced new HR policies and processes including a new employee handbook, established performance reviews and appraisals, and administered private healthcare and pensions. On Finance, using Sage 50 Accounts I authorised purchase orders and supplier and subcontractor (CIS) payments, managed client invoicing and remittance, processed employee expense claims, and handled procurement of office equipment and stationery. I managed all H&S requirements including annual accreditation renewals, introduced a new H&S policy and managed the weekly fire alarm / emergency lighting testing. I also successfully achieved and maintained Quality Assurance accreditation ISO 9001. Show less

I carried out a range of roles in the flagship British Airways Travel Stores in London dealing with customers face to face, managing complex itineraries for high-net-worth clients and handling any customer problems or complaints.