Manage a large student property portfolio - with a small team, ensuring success from viewings to negotiation stage through to tenancy completion within a fast paced seasonal environment. Responsible for the general office organisation and safety, including staff inductions. Management of a small team, holding annual performance reviews and overseeing personal development plans. Trouble shooter for technical referrals on our core business remit – generally managing the team to get the best out of each individual to ensure the business as a whole achieves its targets.Achievements and Awards - Number 1 Landlord in Leeds 2007, Best Large Landlord 2012, Best Large Landlord 2013 – Voted by Leeds Students - Finalists in the Landlord Category of the Landlord & Letting Awards 2014/2015 - Voted Most Socially Responsible Landlord of the Year 2015 - Achieved by maintaining the reputation of the business by monitoring and minimising customer/ tenant complaints.Keeping abreast of any amendments to the current government legislation and regulations - HMO regulations, Energy Performance Certificates (EPC’s), Deposit Protection Schemes, knowledge of LACORS guidance and undertake property risk assessments based on the Housing Health and Safety Rating System (HHSRS) - ensure all properties comply. Devise and implement new systems and procedures to incorporate changes.Provide monthly Income and Expenditure statements. Provide data for the directors – letting activity, rental incomes, deposit returns including deposit disputes. Minimise ‘leakage’ in terms of over expenditure.Attend Court, complete County Court Claim Forms to obtain and enforce County Court Judgements (CCJ’s). Recruitment of internal staff, includes recruitment and contract negotiation for cleaning companies and contractors. Support new marketing campaigns - update office window, provide leaflets.

Key Responsibilities Role included people management, achieving & maintaining services levels, regular quality reviews / audits, daily telephone monitoring, monthly feed back sessions / one to ones, absence monitoring, disciplinary procedures, technical referrals on our core business remit – household insurance claims, managing “leakage” in terms of over expenditure on claim settlements, overseeing personal development plans, dealing with customer complaint referrals, monitoring and minimising lost calls and abandonment levels and generally managing the team to get the best out of each individual to ensure the business as a whole achieves its targets. Involved in strategic business projects, looking at ways in which we can improve the business procedures to exceed our targets and achieve standard / best practice throughout Zurich UK. This entailed travelling to various branches to evaluate and compare their working methods.At times of recruitment I was involved with interviewing potential employees.Part of my role involved reporting to and communication to senior management and Directors via internal mail, meetings and on occasions, presentations

Key Responsibilities Process and settle motor theft insurance claims in accordance with company procedures, making sure clients receive a fair and reasonable settlement but do not exceed their entitlement. Role included the settlement of repair accounts. Handling all associated verbal and written enquiries, as quickly and efficiently as possible, maintaining a high standard of customer service.As a senior I was responsible for acting as a first point of referral in the absence of the supervisor, act as coach / mentor for new starters and deal with complaints to restore the policyholders’ confidence.