As a content designer, I lead with curiosity and heart, blending creativity and strategy to craft ​user-centered experiences. I’m an influential storyteller, guiding audiences with thoughtful ​emotion and educational narratives.My content practice thrives on play, inclusivity, and feedback.I foster stakeholder buy-in through logic and passion. With a strong focus on information ​architecture, I ensure the right content reaches users at the right time and in the right format.I’m a… Show more As a content designer, I lead with curiosity and heart, blending creativity and strategy to craft ​user-centered experiences. I’m an influential storyteller, guiding audiences with thoughtful ​emotion and educational narratives.My content practice thrives on play, inclusivity, and feedback.I foster stakeholder buy-in through logic and passion. With a strong focus on information ​architecture, I ensure the right content reaches users at the right time and in the right format.I’m a culture add, committed to growth, creating designs that resonate, and moving our ​communities forward. Show less

Specialized in brand storytelling, helping clients refine messaging to align with their audience, establish trust, and boost brand loyalty.Delivered tailored content solutions for various small businesses, blogs, websites, and fundraisers.I have a Bachelor's degree in Psychology, transferable career knowledge in IT as a Software Analyst and IT Project and Relationship Manager, Benefits Administration, and extensive experience in popular niches such as; Health and Wellness, and… Show more Specialized in brand storytelling, helping clients refine messaging to align with their audience, establish trust, and boost brand loyalty.Delivered tailored content solutions for various small businesses, blogs, websites, and fundraisers.I have a Bachelor's degree in Psychology, transferable career knowledge in IT as a Software Analyst and IT Project and Relationship Manager, Benefits Administration, and extensive experience in popular niches such as; Health and Wellness, and self-development. Show less

Managed stakeholder relationships and project workflows for various IT initiatives, ensuring alignment with business goals and objectives.Became the resident writing expert, recognized for attention to detail and ability to craft clear, actionable project documentation and communications.

Conducted manual testing and collaborated with Agile production teams to enhance product quality.Played a key role in ensuring seamless product releases by identifying defects, improving processes, and delivering feedback to development teams.

Identified and mastered company-specific systems, software programs and applications resulting in 100% proficiency.Accelerated and prioritized issues and escalated complex resolution requests internally when necessary.Reviewed daily and weekly reports, identifying trends and opportunities to advance knowledge. Collaborated with internal departments to find resolutions and conduct further research on customer account.