Duties and Responsibilities:· Support team of 5 and off-site team of 3, by providing guidance and leadership through clear communication, coaching and empathy· Improve team efficiencies and performance through implementation of planning frameworks, project management tools and the case management system· Manage corporate and temporary housing teams to deliver housing needs across top 7 client accounts· Tracking department P&L to drive efficiencies and cost savings· Review tender documents to align sales and operations· Payment and billing management with suppliers, clients, and accounting department· CRM and Case Management software implementation for group SaaS product development· Manage an increased case load per team member by 20% through system and process efficienciesAccomplishments:· Improved team efficiencies and performance by 20% through implementation of planning frameworks, project management tools and case management system· Assisted in development of bespoke case management technology system· Set up of new department, changing operational processes to increase case load per team member by 20%· Implemented companies first CRM system to improve communication and collaboration between sales, operations, and finance· Tracking department P&L driving efficiencies and cost savings

Duties and Responsibilities:· Oversaw the sourcing and preparation of new properties to deadlines in-line with budgets, in readiness for new occupations· Managed over 150 properties (serviced short term and long-term) across the UK· Was responsible for co-ordinating over 200 client employee relocations per year· Attended client review meetings· Managed and inspected the refurbishment of properties· Conducted property inspections and reporting· Dealt with complaint handling from residents, clients, staff or letting agents· Conducted maintenance tracking· Reviewed tender documents from an operational standpoint· Conducted interviews for fresh staff membersAccomplishments:· Managed corporate and temporary housing teams· Developed accounts to be the top 7 revenue-generating clients across the business· Implemented maintenance tracking system to decrease staff-managed issues by 30% and track properties with high numbers of maintenance issues

Duties and Responsibilities:· Managed occupant’s arrival and departure dates for 100+ properties across the UK· Dealt with all property-related maintenance issues· Consulted directly with clients for property requirements and stock levels· Managed all aspects of the closure of a property (post-occupancy)· Reviewed Tenancy Agreements - AST and Company· Conducted property inspections pre, during, and post/void· Requested and oversaw Tenant/Occupant feedback· Maintained relationships with letting agents relating to the properties and blocks· Managed contractors regarding all aspects of property maintenance on a day-to-day basis