Sarah Reader Email & Phone Number

Responsibility for managing relationships withcustomers. Building long term relationship at all levels of Isle of Government. Communicating how Government Technology Services can assist in department’s strategic delivery and outcomes ensuring that understanding of the customer service demand and communicate this effectively to strategic and operational leadership.

Isle Of Man

Facilitate organisational change through the development of strategy and policy. Supporting the strategy for change and reform in the Public Service. Developing corporate policy. Design, develop and support the approach to change within the Public Service. Identifying, influencing and leading on key organisational change programmes. Developing a corporate approach to customer service, supporting the development of quality customer service. Developing customer focused, effective and efficient service delivery models.

Isle Of Man

Experience of research and analysis in order to ensure that initiatives are aligned with strategic and business goals. Work place coach, mentor. Design and deliver bespoke activities. Championing development by building strong credible relationships. Leading the approach to organisational culture change and increasing employee engagement. Ablilty to influence in matters relative to implementation of culture change.Design, develop and deliver effective change programmes across the organisation,including the development of delivery tools.Lead on development of individuals across the organisation to build internal capability for delivering/supporting long term organisational change.Working with Business Partners and other senior professionals, in supporting and delivering development solutions inline with cultural change.Development and delivery of training programmes. Leading and overseeing projects, monitoring and reporting on the progress of projects, initiatives and/or processes to deliver effective learning and organisational development in partnership with stakeholders by working as an internal consultant with the people across the organisation.Delivery of an internal employee engagement survey across the organisation. Researching current best practice and policy in relation to all aspects of learning and organisational development. Also for developing proposals to implement priority policies, strategies and procedures to deliver more effective working.A role model across the Public Service in terms of organisational values and behaviours demonstrating commitment to my own professional and personal development. Continually improving my own practice and application of this learning. Establishing and maintaining links with fellow professionals across the public and private sectors within the Isle of Man and elsewhere.

Isle Of Man