Valuing all customers, providing support and excellent customer service through all aspects of the business from sales to credit control, production planning and logistics. Managing people's expectations and sustaining business and growth

Co-ordinate manufacturers warranty parts and repairs to company terms and conditions. Diary management of national service engineer ensuring least financial impact. Process site reports. Answer all customer enquiries, quotes and provide technical assistance. Process sales orders and invoices.

Manage customer service production. Train and mentor staff. Monitor service and delivery expectations to ensure targets are met. Manage customer complaints. Create performance reports to management team. Process customer invoices and credits. Manage customer online accounts.

Manage a small team of customer service agents providing facilities management services to 20 pfi schools. Staff training. Working to SLAs. Attend monthly management and local authority meetings to ensure service levels are being met. Management of reactive and planned maintenance. Promote health and safe guidelines across the group. Database administrator. Follow ISO working procedures

Recruit care staff for local nursing homes. Arrange responsive staff cover. Arrange staff rotas process weekly payroll and customer invoices. Sales calls