Sarah Repaire Email and Phone Number

As a dedicated Customer & Sales Ambassador at Rituals, I have had the privilege of shaping exceptional customer experiences, turning every point of contact into a customer brand fan opportunity. 🚀 Key Contributions:MULTICHANNEL CUSTOMER SUPPORT: Proactively support customers through diverse channels, including social media, email, and phone, offering pre-sales and after-sales assistance.CLIENT ENGAGEMENT MAESTRO: Leverage the Sales Force platform to build and nurture robust relationships with clients, adeptly understanding their needs and preferences.SALES SAVY: Identify sales opportunities and recommend tailored products and offers, aligning seamlessly with the unique needs of each customer.PROBLEM RESOLUTION GURU: Serves as the primary point of contact for clients, swiftly addressing inquiries, troubleshooting issues, and delivering timely solutions to ensure customer satisfaction.

In pursuit of my master's thesis on the Lean Start-Up process and aiming to explore how prototyping mitigates risks in a company, I embarked on the entrepreneurial journey of conceiving and launching a fashion brand tailored for kitesurfers—Windseeker.BRAND CONCEPTION: Empathic Ideation Approach- Employed an empathic approach in the ideation phase to craft a brand that resonated with the unique needs and preferences of kitesurfing enthusiasts.END-TO-END BRAND MANAGEMENT:- Sourcing, Design, and Creation: Orchestrated the sourcing, design, and creation of clothing items, effectively coordinating with suppliers and stakeholders.- Logistic and Supply Chain Creation: Established a robust logistic framework and supply chain to ensure efficient operations.ONLINE PRESENCE ESTABLISHMENT:- Website Creation: Developed a user-friendly website using Shopify, providing a seamless online platform for brand visibility and customer interaction.- Online Marketing: Executed comprehensive online marketing strategies, including social media management and meta-advertisement running campaigns, to enhance brand reach and engagement.LEAN PROCESS IMPLEMENTATION:- Running Lean Process Tests: Implemented lean processes, conducting iterative tests to validate assumptions and hypotheses.- Analysis and Pivoting: Analyzed test results, iterated processes, and executed strategic pivots based on insights gained.TOOL CREATION FOR TEST MANAGEMENT:Developed tools to facilitate test setup, rate their validity, and mitigate biases, ensuring a data-driven and objective approach throughout the entrepreneurial journey.🌐 Why Windseeker?Passionate about merging entrepreneurial spirit with academic exploration, I bring a wealth of experience in lean methodologies, brand management, and strategic pivoting. Let's connect to delve into the dynamic world of entrepreneurship and innovation!

🌟 Key Highlights:PROJECT ARCHITECT: Spearheaded the definition and execution of the project, conducting comprehensive market research to identify opportunities and challenges.INNOVATIVE BUSINESS MODEL: Crafted a unique business model, defined compelling offers and products and led the prototyping efforts for cutting-edge solutions.STRATEGIC PLANNING: Developed a robust business plan, incorporating forecast statistics and meticulous risk analysis, to ensure a resilient foundation.DYNAMIC BUSINESS DEVELOPMENT: Formulated a strategic roadmap, set clear objectives, selected effective tools, and executed a results-driven action plan for business expansion.GLOBAL SUPPLY CHAIN EXPERTISE: Conducted in-depth supply chain analysis and design, optimizing efficiency and ensuring seamless operations.INTERNATIONAL SOURCING: Successfully navigated the complexities of sourcing partners and suppliers in China, establishing connections via Alibaba, and negotiating in an intercultural context.BUSINESS JOURNEY TO CHINA: Orchestrated impactful business travels to China, visiting factories, sourcing suppliers, and negotiating deals, culminating in the creation of meaningful partnerships.START-UP EXCELLENCE: Awarded 1st prize at the "Start-up Weekend" Orléans 2019, a testament to our commitment to innovation and entrepreneurial excellence.

CLIENT RELATIONSHIP MANAGEMENT:• Develop and nurture strong, long-lasting relationships with key clients.• Act as the main point of contact for customer inquiries, concerns, and escalations.• Regularly engage with senior stakeholders to understand their evolving needs and expectations. • Able to handle complex situations that require aligning multiple stakeholders from different levels of seniority and unblocking issues • Develop joint success plans with customer senior stakeholdersVALUE MAXIMIZATION:• Collaborate with clients to identify opportunities for maximizing the value of Bibal contracts• Proactively identify and address potential challenges, working towards solutions that align with client goals• Jointly with the key stakeholders, develop a value plan with clear objectives that are aligned with their strategy FEEDBACK COLLECTION AND PRODUCT IMPROVEMENT:• Gather customer feedback on product experiences and share insights with the product development team (coffee roaster and marketing team).ACCOUNT MANAGEMENT:• Proactive management of renewals - from alignment of value realization and success plans to guarantee to the commercial management of the renewals - long-term contracts (timeline between 2 and 5 years)• Proactive management of account growth - Understand business dynamics at the customer and leverage those to grow revenue at the customer

Le Saint Louis – Aigues Mortes – FranceThree Boutique Hotel 4* - Cape Town, South Africa Promotional canvassing of tour operators and travel agenciesBilling and general hotel accountingPlanning for chambermaidsHotel staff management (9 people in different roles)Contingency management.

🚀 Key Contributions:CLIENT FOCUS ONBOARDING AND TRAINING MASTERY: Engineered and executed customized onboarding and training plans for medical staff, focusing on the seamless integration of the Medasys DxCare product at Montpellier University Hospital.CLIENT SATISFACTION ANALYTICS: Monitored and meticulously analysed user adoption metrics, providing valuable insights and actionable recommendations for improvement to the development team. Ensured that every touchpoint reflected a commitment to client well-being and satisfaction, ultimately fostering strong client relationships.STRATEGIC REPORTING: Conducted comprehensive reporting activities, delivering strategic insights and progress updates to the management team, ensuring alignment with organizational goals.