Working with qualitative and quantitative data on a day to day basis. My current duties include data extraction, formatting, questionnaire design and analysis; documentary analysis; analysis and presentation of statistical data, focus groups, teledepths and report writing. Skills/Experience/Duties • Trained user of HEIDI Plus (Gold user) and experienced in the analysis of Student HESA data• Experienced user of SNAP Surveys• Experienced in portfolio analysis and development• Experienced in managing a range of market research projects, including analysis of primary and secondary data, environmental scanning, interpretation of management data and regularly reporting on performance • Experienced in conducting primary research via interviews, focus groups and surveys. • Experienced in analysis and interpretation of data to draw conclusions for marketing purposes • Excellent oral and written communication skills, including logical and clear report writing and delivering complex presentations confidently to a wide range of audiences • Experience of survey design and analysis • Experienced in managing a diverse range of assignments and projects efficiently and with attention to detail, and also the ability to plan and organise workload to meet deadlines, including the ability to balance conflicting priorities • Experienced in handling sensitive and confidential information in accordance with data protection legislation and MRS code of conduct• Experienced in training colleagues and students in market research• Experienced in University recruitment event support and supervision

Responsible for the day to day operational management and preparation of our Customer Service Excellence reaccreditation submission.My roles and responsibilities included:Researching and understanding the criteria for the Customer Service Excellence standard; I was the principal advisor and expert for our University on the criteria.Producing project documentation, reports and presentations, for project teams and the Board overseeing our CSE submission.Managing the development of a CSE Champions network across our University to coordinate evidence for our desktop submission and embed the standard across all faculties and services.Working with colleagues across our University to implement a communication plan to ensure staff, students and other stakeholders are appropriately informed and engaged in our Customer Service Excellence initiatives and reaccreditation.Managing and producing our evidence submission; coordinating the production of case studies, data and visual information from colleagues across our University and developing and managing appropriate systems for the collection, analysis and audit of evidence.Writing case studies and reports for inclusion in our evidence submissionProducing our printed evidence submission that effectively responds to the Customer Service Excellence criteria; reflects the customer service ethos of our University and meets the timescale, budget and agreed quality criteriaManaging our three day external Assessor visit; producing our assessor timetable and coordinating assessment meetingsRunning briefing sessions and training sessions with stakeholders throughout our University

•Duties include: co-ordinating departments across the university to deliver the university’s new branding and marketing campaign•Skills developed: management skills, the ability to prioritise and meet tight deadlines

Working with the University's Widening Participation programme, I have provided lectures on law to visiting school groups

Passed with MeritModules studied:Consumer lawInternational and European Human RightsFamily, law and societyInternational GovernanceUK Human Rights Dissertation: Academic freedom and the law

Duties include conducting tours, ensuring the well-being and safety of visitors whilst travelling between campuses and supervising a team of student guides.

Main tasks included analysing immigration casework, data input and liaising with Immigration Officers on caseload management. In furtherance to this I was trained on the UKBA CID system.