Sarah Rilling Email & Phone Number

Sarasota, Fl, Us

Partner company to Apartment Addicts- Bar Down Investments specializes in multifamily investing.As the Executive Assistant/Chief of Staff to both CEOs, I execute, organize, and prioritize business initiatives while driving alignment across the leadership team. I manage the Apartment Addicts coaching program and complex special projects, support daily operations, and oversee business schedules. I partner with business leaders on goal setting, forecasting, and analytics, build investor relations to boost capital raising, and enhance operational efficiency through automation and CRM systems. Additionally, I spearhead marketing plans and social media development to support overall business objectives.

Apartment Addicts, the partner company to Bar Down Investments, offers an online mentorship program focused on multifamily investing.As the Executive Assistant/Chief of Staff to the CEOs of Apartment Addicts and Bar Down Investments, I manage a community program with 50+ members, enhancing engagement and fostering growth. I handle KPIs, budgeting, and marketing analytics, create and update program materials, and oversee content and social media marketing. Additionally, I assist with executive meetings, calendar management, events, and strategic business planning, ensuring smooth operations and alignment with business goals.

Coastal Kapital specializes in providing funding to startup businesses and financing with a focus on diversity.As the Executive Assistant/Chief of Staff/Partner in Business/Executive Director to the CEO, I led operations, HR, marketing, and finances, resulting in doubled gross revenue and employee count. I built and managed the sales and operations teams, spearheaded strategic projects for capital raising, marketing, and brand management, and collaborated with the CEO on business plans and executive meetings. I created and oversaw the company’s CRM system, technology programs, and marketing projects, and reported on budgeting, finances, analytics, and forecasting. I managed daily operations, the CEO's schedule, and communication with internal and external stakeholders, serving as the "gatekeeper" to the CEO.

Columbus, Ohio, United States

At Lower.com, a startup I joined in 2014 (over 8 years here) when it had just a few employees, I supported the company’s growth from its origins as Homeside Financial as it became a fintech leader specializing in homeownership. I drove business plans, managed cross-functional teams, and automated operational systems while providing administrative and operational support.I achieved a 45% reduction in employee turnover by revamping training and onboarding processes, designing and implementing company-wide training programs, and onboarding over 100 new employees. I also led the mortgage closing team, planned meetings, facilitated team training, and developed new operational processes to enhance efficiency. My role also involved scheduling, training, meetings, reporting, and managing internal and external communications.

I developed and supervised a high-performing team that bridged the gap between sales and operations. I managed special projects for the operations department, established both sales and operations teams, and created streamlined processes to enhance company communication, significantly improving sales turn times. I also developed and enhanced current technology and contributed to decision-making processes with executives.

Columbus, Ohio, United States

During my 8 years at Lower.com, I witnessed its growth from a small team of 10 to over 1,000 employees, transitioning from AmeriHome to Homeside and finally to Lower.com. As a Client Relations manager- I provided executive assistant duties to the COO, VP of Sales, and Regional Managers, I provided critical administrative support, successfully onboarded and mentored over 100 new sales representatives, and developed a streamlined communication process that closed gaps between sales, customers, and operations. I implemented an effective account management system that enhanced efficiency and customer satisfaction, managed scheduling and documentation, and supported strategic decision-making on client and third-party communications.

Columbus, Ohio, United States

American Bank was a direct lender for loans and personal banking, and the entire executive team transitioned to create Homeside/Lower.com, where I was invited to join after this position. At American Bank, I led and developed a sales team by providing comprehensive training in sales, marketing, customer service, and strategic account management. I managed the team's day-to-day operations, including overseeing call center activities, and successfully built the first outside sales team, resulting in a 45% increase in revenue. I also expanded the company's investor relations and third-party relationships, consistently exceeding revenue targets through exceptional customer relations and sales leadership.