Sarah Rizwan Email & Phone Number

• Dynamic Leadership & Strategic Team Management: Spearheaded the Guild as the chief spokesperson, leading and coordinating a diverse team of Guild Senate members to successfully execute strategic goals and departmental duties.• Project Execution: Directed multiple high-impact projects, including advocacy campaigns and service improvements, resulting in enhanced student engagement and satisfaction.• Stakeholder Relations: Cultivated strong relationships with key stakeholders, including University bodies, the National Union of Students, and external service providers, to advance student interests.• Public Relations & Advocacy: Issued media releases and made formal submissions to University and Parliamentary bodies to highlight and address issues affecting the Guild and its members.• Executive Oversight: Successfully presided over all Guild General and Senate Meetings, delivering comprehensive annual reports that showcased the Guild’s achievements and future plans.• Operational Oversight: Collaborated closely with the Operations Manager to align operational activities with the Senate’s strategic vision, ensuring seamless implementation and support.

• Chair of the Executive Board: Actively chaired the Executive Board of the ECU Student Guild, coordinating the efforts of executive board members and ensuring day-to-day governance issues were addressed.• Governance and Compliance: Ensured all Guild meetings, including Senate and General Meetings, were scheduled, properly noticed, and accurately minuted, maintaining high standards of governance and compliance.• Financial Oversight: Monitored departmental budgets and ensured the provision of regular reports, maintaining transparency and accountability in the Guild’s financial management.• Policy Advisory: Advised Guild Bodies on constitutional, statutory, and policy matters, ensuring informed decision-making and adherence to governance frameworks.• Stakeholder Engagement: Fostered strong relationships with University departments, external service providers, and other student guilds, enhancing collaboration and resource sharing.• Strategic Reporting: Ensured delivery of comprehensive reports on Guild finances and administration at each Senate meeting, contributing to strategic planning and informed governance.

• Advocacy and Representation: Represented international students on relevant University Bodies and Guild Bodies, ensuring their voices and concerns were heard and addressed at all levels.• Event Coordination: Organised and coordinated activities and events specifically for international students, fostering a sense of community and enhancing their university experience.• National Representation: Liaised with the Council of International Students Australia (CISA), representing ECU students and their interests at the national level, ensuring their needs and concerns were communicated and addressed.• Policy Development: Contributed to the development and implementation of policies affecting international students, ensuring their needs were considered in Guild decisions.

• Student Advocacy: Actively advocated on behalf of the student body, addressing and resolving issues to ensure a supportive and inclusive university environment.• University Representation: Represented student interests on various University Boards and Committees, ensuring their voices were heard in key decision-making processes.• Event Management: Organised and facilitated a wide range of events for students, enhancing campus life and fostering community engagement. • Commitment to Governance: Maintained availability during normal academic hours and beyond to attend Senate meetings, demonstrating dedication to effective governance and student representation.

• Student Representation: Elected by the student body to serve as their representative on Edith Cowan University’s Council, playing an essential role in shaping university governance and decision-making.• Strategic Governance: Contributed to high-level discussions and decisions affecting the university's strategic direction, policies, and long-term planning, ensuring alignment with student needs and institutional priorities.• Advocacy for Student Interests: Actively advocated for student issues and concerns, ensuring the student voice was heard on key matters.• Collaboration with Senior Leadership: Worked closely with university leadership, fostering constructive dialogue and partnerships to enhance the student experience and improve institutional practices.• Committee Involvement: Actively participated in key committees, contributing to decisions on financial management, infrastructure, and long-term planning initiatives.

• Academic Mentorship: Led peer-assisted study sessions for students, providing academic support and guidance to enhance their understanding of course content.• Facilitation & Group Learning: Facilitated collaborative learning environments where students could actively engage with the material, improve study skills, and build confidence in their academic abilities.• Leadership & Communication: Developed strong leadership and interpersonal skills by guiding group discussions, encouraging participation, and providing constructive feedback to support student learning.

• Exceptional Customer Service: Consistently delivered exceptional customer service by effectively engaging with customers, addressing their inquiries, and anticipating their needs to ensure a seamless and positive shopping experience.• Problem-Solving: Demonstrated strong problem-solving abilities by assisting customers in product selection, promptly resolving any issues, and ensuring high levels of customer satisfaction.• Attention to Detail: Upheld high standards of visual merchandising and store presentation, ensuring an organised, visually appealing shopping environment that enhanced customer engagement.• Effective Communication & Team Collaboration: Strengthened communication and interpersonal skills through daily interactions with both customers and team members. Collaborated with colleagues to create a positive, supportive work environment that fostered teamwork and contributed to a smooth, customer-focused operation.