Led operational improvements through strategic financial management, program delivery, and process optimization, driving key initiatives and fostering strong partnerships to ensure seamless operations.Financial Management & Process Optimization: Revamped financial workflows, improving accuracy and efficiency while ensuring compliance. Onboarded new suppliers and integrated third-party software to streamline operations.End-to-End Program Management: Delivered large-scale global programs, driving continuous content improvement and developing new tools and resources to enhance program success.Executive Support: Provided comprehensive support to the CEO, managing schedules and travel.Project Implementation: Led the development and implementation of new processes, including a systems manual, revamped financial management, and the successful launch of a new online course revenue stream via Kajabi.Website & IT Overhaul: Managed the revision of the company website and the integration of new IT solutions, including onboarding a new IT supplier and support structure.

Led the administration and finance functions for a signage and manufacturing business with 25 employees, overseeing office operations, implementing policies, and managing small business financials.Comprehensive Administrative Support: Provided support to sales and management teams, managing office tasks such as facilities, meeting coordination, order of supplies, and follow-up on meeting minutes.Project Administration: Coordinated material orders, trade services, and logistics for the manufacturing team, assisting in estimations, tenders, and reports using CRM/WFM systems. Liaised with suppliers and customers, managing both domestic and international logistics.End-to-End Financial Management: Managed accounts payable/receivable, invoicing, bank reconciliation, superannuation, BAS/IAS, payroll, and financial/sales reporting. Proficient in WFM and Xero systems.

Allied Health Network Support Office – ASX Listed | 350 sites, 3500 employees. Key leadership role in overseeing the transition of our extensive network (100+ sites in AU & NZ) to an ASX-listed Allied Health entity following a change in ownership. Spearheaded efforts to enhance operational efficiencies and foster team engagement within the Operations Department.Key Achievements & Contributions• IT Systems Integration. Spearheaded business integration efforts as the primary lead, overseeing the seamless onboarding of 100+ locations into the new entity’s IT and banking systems. Responsibilities included: o Facilitating the settlement of businesses over a three-month period. o Implementing new banking details, passwords, and information across the ANZ banking platform. o Ensuring meticulous checking of over 700 employees' provider numbers for HICAPS and Eftpos systems, coordinating the delivery and pickup of terminals, and liaising with banking stakeholders. o Managing the transition of the phone system onto a new corporate agreement, including the termination of old contracts. o Overseeing the supplier changeover to new agreements and entity changes to ensure smooth payments through our central banking platform and compliance with statutory obligations.• New Business Initiatives. Executed nationwide rollouts of new business initiatives, including the incorporation of AMEX, Afterpay, and Clinq Apps (a marketing campaign tool) across all locations.• Event Organisation & Coordination. End-to-end planning of events up to 400 delegates. Planning, budget management, venue selection, logistics coordination, vendor selection, event promotion, agenda and program, communication, on-site coordination/hosting, post-event activities.

Allied Health Network Support Office – Franchise | 130 sites, 700 employees Key Achievements & Contributions:• Office Management, Policies and LMS. Ensure smooth running of the office, booking meeting rooms, keep within office budget, oversee administration tasks. o Systems manuals and the learning management system, ensure these resources remain current and up-to-date. Additionally, conducting yearly audits to maintain the accuracy and efficiency of these systems. o Process Enhancement• Staff engagement. Drive staff engagement via Health & Fun pods to fosters a positive work culture, boost employee morale, enhance productivity, promote innovation, and lead to better business outcomes.• Meeting coordination and document preparation. Facilitating the preparation and coordination of monthly ONEteam meetings to prioritize objectives and team targets. Take minutes, handling document preparation, creating meeting agendas, and ensuring tasks are completed. • Managed supplier relationships. Overseeing the supply chain, negotiating service agreements, and coordinating supplier tenders to ensure contractual compliance and goal achievement.• Executive Assistant. To the entrepreneurial CEO and franchisor, end-to-end manage his Leadership Brand effectively.o Comprehensive calendar management, efficient handling of emails and correspondence, coordinating travel arrangements, preparing for meetings, adept problem-solving, ensuring confidentiality, and demonstrating remarkable adaptability.o Serving as the linchpin, oversee all facets of his programs, ranging from lead generation to nurturing client relationships, managing invoicing procedures, and conducting program assessments.o Collaborate with internal stakeholders, external partners and clients, curate exceptional experiences for senior leaders. This entailed fostering professional yet personable interactions and facilitating an environment conducive to the delivery of impactful leadership programs.

• Financial management and small business operations as a co-founder, including bookkeeping and accounts, encompassing Accounts Payable and Receivable.• Oversaw payroll and ensured compliance with taxation statutory requirements.• Maintained strict compliance with monthly and quarterly regulations, including the accurate lodging of BAS, PAYG, Superannuation, and EOFY summaries.• Proficiently handled applications and maintenance of insurances, council permits, leasing agreements, and industry accreditations.• Managed web operations, including WordPress, and implemented a web shop and school booking system.• Coordinated marketing calendar and events to promote business growth.• Developed and executed monthly marketing and advertising campaigns across a diverse digital landscape.• Prepared engaging marketing content for social media platforms such as Facebook, Instagram, and Mailchimp.• Managed employee onboarding and offboarding processes, ensuring seamless transitions.• Provided valuable training to employees to enhance their skills and contribute to business success.

RTO, Registered Training Organisation – Hospitality, Leadership, Childcare qualifications| 30 employees. Contract role involved facilitating the transition of the business to a cloud-based filing system and overseeing an office relocation.Key Achievements & Contributions:• Executive Assistant. Manage the CEO's diary, coordinate travel arrangements, facilitate meeting logistics, and prepare necessary documents to ensure the efficient functioning of executive activities.• Project support. Administration, finance, and general business operations. Maintaining efficient administrative processes, assisting the office relocation. Acted as student services & course advisor, successfully contributed to sales revenue. • Continuous Improvement. Ongoing enhancement of policies and procedures to improve operational efficiency. Record Management, establishment of cloud based computerized central filing system for record retention and to move the business to paperless.

• Managed and serviced major accounts from inception to completion, encompassing all aspects of Account Management, including scheduling, booking advertising space, and tracking performance.• Regularly engaged with stakeholders, partners, and clients to evaluate progress, make necessary adjustments, and identify evolving needs and requirements.• Provided effective leadership to a team of junior sales staff, fostering a productive work environment and offering coaching, training, mentoring, feedback, and professional development.• Crafted communications and presentations for both internal and external audiences, delivering these presentations with a strong focus on negotiating contracts with advertising agencies.• Pioneered the introduction of new incentive schemes that incorporated emerging digital channels to enhance sales revenue.• Achieved exceptional results in meeting and exceeding sales targets, adhering to budgets, conducting client forecasting, and effectively tracking and attaining key performance indicators (KPIs).• Acquired an extensive understanding of the media sector within the Australian television landscape, specializing in regional markets.• Proactively identified and cultivated new business opportunities, generating valuable leads for the organization.

• Managed the operations of iconic restaurants, without direct ownership involvement, upholding the restaurant's esteemed reputation.• Managed daily payroll, rostering, and procurement tasks, taking full responsibility for venue performance, operational efficiency, and human resource management.• Handled all aspects of business operations, including cash management, monthly stock-taking, invoice processing, budget adherence.• Oversaw various departments including Functions, Restaurant, Bar, Penthouse, and Boat, supervised and led a team of up to 50 staff members.• Successfully reduced venue labour costs and enhanced productivity through the implementation of promotions and diverse marketing strategies.• Coordinated a wide range of corporate events, functions, celebrations, weddings, weekly live music performances, and themed nights.• Maintained a strong focus on achieving financial targets and implementing year-round budgeting strategies to address seasonal fluctuations in demand. • Role of Maitre'd, ensuring a high level of guest satisfaction.