Provide scheduling support for the Bay Area Region of the Hardware Refresh Team including sending out hardware upgrade communications for computers that have reached end of life, coordinating upgrade and delivery appointments between uses and depot/delivery technicians, triaging customer phone calls and managing the ticketing queue.Participated in enhancing the scheduling tool HARP (Hardware Assessment and Reporting Tool) by providing new ideas that create a more efficient tool for both the user and scheduler including creating a simpler interface for the user and a more robust system for the scheduler to identify and manage users who have not responded to communications. Effectively pull weekly reports from HARP which improves the accuracy of the refresh metrics that are provided to management in weekly status meetings. Metrics provide better insight into what machines have been replaced and what machines can be targeted for replacement which help Chevron meet its yearly refresh quota.

Coordinated and scheduled over 400 learning programs attended by 3000 Googlers worldwide. The classes provided Googlers the opportunity to continue on the learning path and acquire new skills, which increased the overall quality of work. Coordination included working with Program Managers to identify focus areas for process improvements, coordination with facilities and instructors, maintaining events calendar and class attendance levels.Established a secondary approval process for Googlers that apply for live language instruction classes. The additional approval provided insight to the Director of the People Devlopment team on how the Language Program is managed and identified areas of non-compliance to eligibility guidelines. This resulted in an overhaul of the Language Program and allowed Google to stay on budget and reduce the cost of providing language classes.Participated in multiple process mapping exercises including the creation of course coordination sites for all programs within PTO. The coordination sites provided detailed descriptions on how classes are scheduled which are utilized for onboarding training of new coordinators and Program Managers. Team lead for swim lanes project that resulted in a detailed, low-level chart for 50 plus People Development programs. Team lead in a collaborative effort with the gLearn team, Global Learning Services (GLS) team members, and fellow PTO members on an enhancements project that focused on improving the quality of gLearn and creating a more user friendly interface. When implemented, the improvements will save PTO/GLS ~2-3 FTE worth of work that can then be utilized in other areas like data analysis and process improvements.

Advanced Extremely High Frequency (AEHF) Program and Mobile User Objective System (MUOS) ProgramSupported the achievement of financial commitments for $167M in Orders and $700M in Sales.Assisted in the creation, maintenance, updating and reporting of the program master schedule. Increased high quality program performance reporting through the use of earned value management, metrics, cost and schedule analysis.Teamed with program engineers to ensure engineering data was integrated into the program master schedule by providing new ideas to tasks that were outdated to ensure the most accurate results were produced.Improved customer satisfaction by providing accurate program schedule reporting and leading indicators enabling early insight into program performance, mitigation of issues, and minimizing impacts to cost and schedule commitments.

Provided nurse scheduling coordination for over fifteen nurses, including actively coordinating nurse schedules, tracking & reporting metrics regarding nurse/patient notes/evaluations, developing patient profiles, triaging phone calls, and communicating information between patients and nurses.Effectively managed the data collection for centralized data system for 400+ nursing notes that were maintained on a monthly basis.Developed and implemented new and revised programs to maximize organization, efficiency and productivity by using Microsoft Excel, Power Point and Word. additional information