Sarah Serna Email & Phone Number

● Develop and maintains relationships with existing clients, auctions and otherfinancial institutions● Responsible for identifying potential risks by analyzing clients customer financialinformation and internal data, monitor clients performance and communicatingwith clients best practices on how to drive growth and manage risk● Support the risk department with post and pre- default risk mitigation, performrepossessions and collections● Increase line of credit and utilization while also obtaining new clients

● Sign 3 new dealerships, monthly, while retaining and growing the current portfolio● Maintain account management and client services to build a relationship withautomotive dealerships● Provide solutions. rehash and restructure vehicle loans for approvals in aa profitable way for dealerships, customers, and uacc● Follow up on leads and referrals from in-person visits and via phone● Support underwriting, funding, titles, and compliance departments to resolve anydealership issues● Maintain sign-up and contract goals● Coach finance managers on utilizing Fastlane, upload stipulations and check onbuybacks and reserve● Monitor the dealership's compliance report

San Antonio, Texas, United States

•Coach, mentor, and train sales team •Create marketing campaigns for sales events •Develop action plans/activities to achieve monthly goals for sales team and dealership •Maintain sales volume/gross, and selling price by keeping current supply and demand, changing trends, economic indicators, and competitors •Identify customers while discussing/presenting possible trade in opportunities•Contact and communicate with customers to identify needs using the sales process •Build rapport with customers to build a base of referrals to establish customer network and create and maintain customer relationships•Effectively manage all areas of the sale process, present vehicle product information, pricing, and incentives•Attend manager sales meetings & product knowledge meetings to meet the daily goals for the dealership

San Antonio, Texas

•Build rapport and trust with over 200 businesses across the United States by utilizing value-based conversations, objection handling, and provide solutions to make their purchasing process seamless and cost effective •Manage each company quotes & Pos, and propose different plans and projects that will save each business time and money •Planning & Organizing work management-Leverages time management skills to maximize customer facing time•Understands the customers' needs and objectives and remains alert and responsive to changing customer needs•Research and understand each business need to make effective choices with each product we offer •Ensure good communication skills via phone, email, and team chat rooms to discover customer needs and provide relevant solutions •Maintain contact with all customers by calling all customers within every 90 days, expanding contacts, and selling company value to grow sales and meet each month’s quotas •Take team lead and mentor and develop best practices on how to increase productivity through consistent performance and receiving feedback from peers

San Antonio, Texas Area

Boerne, Texas