Paralegal, I do a little of everything.

2009* Successfully negotiated contracts with independent contractors resulting in a $1M yearly savings and helped retain contractors* Proven ability to adapt to change quickly which significantly increased productivity relative to other District Manager* Reached and maintained daily service goals of 1.5 complaints per thousand with a geographical area of 9,000 daily customers and 13,000 weekend customers* Played instrumental role on a team that ranked #1 in the city for best service for 13 consecutive months* Developed and implemented standard operating procedures that increased efficiency and productivitySuper Express Assistant* Promoted in less than one year based on high level of initiative and self-starting abilitiesRoute Support* Promoted within 7 months from hire date based on ability to identify and quickly solving potential problems

2004* Planned, installed and maintained all landscape and hardscape on and around golf course.* Hired, trained and managed horticulture staff* Worked independently from golf course staff as well as being responsible for all holiday decorating in and around the clubhouse

* Initiated a re-training program which created more efficient staff and high customer satisfaction* Internally developed staff which consistently increased staff productivity* Promoted to General Manager within 4 months of initial hire date