• Develops and executes a comprehensive engagement strategy for a global, multidisciplinary function to advance knowledge and development• Manages multiple complex projects using program management tools to ensure strategic alignment and successful outcomes• Partners with executive leadership to design and deliver initiatives that impact strategic goals and key performance indicators• Uses negotiation and relationship-building skills to engage with leadership and stakeholders… Show more • Develops and executes a comprehensive engagement strategy for a global, multidisciplinary function to advance knowledge and development• Manages multiple complex projects using program management tools to ensure strategic alignment and successful outcomes• Partners with executive leadership to design and deliver initiatives that impact strategic goals and key performance indicators• Uses negotiation and relationship-building skills to engage with leadership and stakeholders, driving consensus on initiatives• Analyzes usage and adoption data to derive insights, informing strategic adjustments and tactical shifts to enhance initiative impact• Applies digital technologies such as SharePoint, Power Automate and AI to improve processes, operational excellence and data analytics• Combines a big-picture perspective with attention to detail to produce high-quality deliverables that achieve strategic outcomes• Created and oversees the onboarding program and application, guiding new hires through an enhanced first-year experience while automating administrative processes• Revitalized the peer recognition program, fostering a culture of shared leadership and acknowledgment across the organization• Co-developed a mentorship platform, promoting leadership growth through structured mentoring relationships• Executes targeted listening strategies to inform engagement programs and activities, aligning with employee needs and organizational goals• Plans and executes virtual and in-person events, including all-hands meetings, learning sessions and engagement activities• Designs and presents updates on current priorities and upcoming initiatives• Nurtures a relationship of trust and respect with direct reports, managing expectations while supporting their development and career planning• Champions an inclusive culture, encouraging collaboration, innovation and well-being in line with EY values• Promoted from Supervising Associate to Assistant Director in May 2022 Show less

• Drove efficiencies and process automation to achieve strategic objectives, applying strong process and technology enablement knowledge• Partnered with a variety of talent from around the globe to design tools and solutions with zealous attention to the user experience for multiple personas• Conceptualized and delivered solutions to reduce costs and free capacity through deploying digital technologies such as Robotic Process Automation, applied AI, PowerApps, SharePoint and Power… Show more • Drove efficiencies and process automation to achieve strategic objectives, applying strong process and technology enablement knowledge• Partnered with a variety of talent from around the globe to design tools and solutions with zealous attention to the user experience for multiple personas• Conceptualized and delivered solutions to reduce costs and free capacity through deploying digital technologies such as Robotic Process Automation, applied AI, PowerApps, SharePoint and Power Automate• Drove Procurement-wide ideation sessions and pitch contests to inspire new solutions to complex problems• Directed change management and communications, including creating solution guides, implementation communications, trainings and demos• Managed projects in parallel, ensuring adherence to scope, budget and plan• Produced monthly and quarterly impact and value reports for leadership Show less

• Managed the US team’s SharePoint library of templates and resources, ensuring the content and navigation were useful to both new and experienced planners• Supported the learning and development of the US Meeting & Events team by creating reference materials and leading training sessions• Leveraged multiple channels to communicate information and updates to Event Managers, optimizing knowledge and engagement• Generated reports to track volume, spend, savings and other metrics;… Show more • Managed the US team’s SharePoint library of templates and resources, ensuring the content and navigation were useful to both new and experienced planners• Supported the learning and development of the US Meeting & Events team by creating reference materials and leading training sessions• Leveraged multiple channels to communicate information and updates to Event Managers, optimizing knowledge and engagement• Generated reports to track volume, spend, savings and other metrics; analyzed data and shared insights with leadership, clients and other stakeholders• Streamlined processes and increased Event Managers’ efficiency by developing and deploying tools, templates and best practices• Educated clients and stakeholders on firm policies and Americas Meetings & Events services, with a focus on innovation, value and sustainability initiatives• Strategically evaluated and assigned more than 1,000 US events to a team of 36 Event Managers considering schedule, volume and aptitude Show less

• Planned and executed up to 70 events annually, including conferences, recruiting events, executive events, galas, seminars, teambuilding and parties• Served as project manager for complex or multi-location events, leading a multidisciplinary team from pre-planning to post-event• Independently led strategic efforts with leadership and key stakeholders in the Carolinas; inculcated and enforced the meeting and event policy in six offices• Administered Continuing Professional… Show more • Planned and executed up to 70 events annually, including conferences, recruiting events, executive events, galas, seminars, teambuilding and parties• Served as project manager for complex or multi-location events, leading a multidisciplinary team from pre-planning to post-event• Independently led strategic efforts with leadership and key stakeholders in the Carolinas; inculcated and enforced the meeting and event policy in six offices• Administered Continuing Professional Education (CPE) requirements for learning events, ensuring accurate and timely document processing• Embraced innovative technologies and trends to enhance attendee experiences• Continually pursued and implemented ideas to streamline processes, drive consistency, promote sustainable practices and encourage teaming• Partnered with other planners to produce large conferences, including high-profile, multi-property, international events with more than 3,500 attendees• Applied extensive knowledge to reduce costs and contract risk• Forecasted costs, created budgets and tracked spend and savings for each event• Promoted from Senior Associate to Supervising Associate October 2015 Show less

• Successfully planned conferences, tradeshows, sales meetings, incentive trips, and learning events for 25 to 2,000 attendees• Managed all aspects of events, including RFP, site inspections, contract negotiations, event specifications and orders, pre-convention meetings, on-site logistics, post-conference debrief, and invoice audit and payment• Developed and deployed attendee and exhibitor marketing campaigns, including invitations, conference information, program guides, and… Show more • Successfully planned conferences, tradeshows, sales meetings, incentive trips, and learning events for 25 to 2,000 attendees• Managed all aspects of events, including RFP, site inspections, contract negotiations, event specifications and orders, pre-convention meetings, on-site logistics, post-conference debrief, and invoice audit and payment• Developed and deployed attendee and exhibitor marketing campaigns, including invitations, conference information, program guides, and conference evaluations• Created and sold sponsorship packages to generate revenue; increased sales by 20%• Tracked and maintained budget information, calculated profit and loss statements• Received “Jumped in Feet First” award in recognition of exceeding expectations Show less

• Served as liaison between event planners and all departments of the hotel, focusing on exceptional guest experience• Supervised day-to-day operations of more than 100,000 square feet of event space, addressing any issues and ensuring planner and guest expectations were exceeded• Provided a visible and accessible floor presence to anticipate planners’ needs, understand and act upon all client requests, and proactively provide planners with hotel services • Inspected each meeting… Show more • Served as liaison between event planners and all departments of the hotel, focusing on exceptional guest experience• Supervised day-to-day operations of more than 100,000 square feet of event space, addressing any issues and ensuring planner and guest expectations were exceeded• Provided a visible and accessible floor presence to anticipate planners’ needs, understand and act upon all client requests, and proactively provide planners with hotel services • Inspected each meeting room and meal prior to client’s arrival to ensure quality and accuracy to groups’ requirements• Created programs of events and banquet event orders to communicate group's specifications to all departments hotel Show less

• Led a team of 45 Cashiers, Cart Attendants, and Guest Service Team Leaders• Managed team performance with recognition, coaching, and semi-annual reviews• Onboarded and trained every member of the floor team on guest services procedures• Controlled store payroll, replenishment, guest experience, and ultimate decision making as Leader on Duty• Prepared and lead daily all-hands meetings to motivate and communicate current sales and service initiatives• Strategically motivated… Show more • Led a team of 45 Cashiers, Cart Attendants, and Guest Service Team Leaders• Managed team performance with recognition, coaching, and semi-annual reviews• Onboarded and trained every member of the floor team on guest services procedures• Controlled store payroll, replenishment, guest experience, and ultimate decision making as Leader on Duty• Prepared and lead daily all-hands meetings to motivate and communicate current sales and service initiatives• Strategically motivated staff by communicating goals, increasing accountability, and creating challenges• Exceeded REDcard goals by four percent and increased guest satisfaction survey scores by ten percent Show less

• Served as the local hotel and event services expert for small, single-property events• Created and managed “All Access: Austin” discount program to connect convention delegates to local businesses• Supported event planners in selecting meeting facilities, event venues, and local vendors by coordinating site visits and pre-planning meetings• Created and managed marketing campaigns for visiting conventions to boost attendance by promoting Austin as a destination• Assisted in… Show more • Served as the local hotel and event services expert for small, single-property events• Created and managed “All Access: Austin” discount program to connect convention delegates to local businesses• Supported event planners in selecting meeting facilities, event venues, and local vendors by coordinating site visits and pre-planning meetings• Created and managed marketing campaigns for visiting conventions to boost attendance by promoting Austin as a destination• Assisted in housing coordinator in making reservations for city-wide conferences• Managed and scheduled temporary staff for visiting conferences to assist with registration, packaging, etc.• Provided administrative support to the Convention Services department Show less

• Managed the Austin City Limits Festival package and visitors’ discount coupon program• Planed and hosted curated sales missions and familiarization tours for a variety of local, national, and international tour operators• Designed and developed copy for e-marketing campaigns, including Austin City Limits Festival