Sarah Sim Email & Phone Number

Singapore

Singapore

Singapore

Singapore

• Supported the delivery of Salesforce Service Cloud project for the client to design, analyse and manage their internal CRM system to achieve customer satisfaction• Conducted requirement elicitation and client engagement sessions to understand and capture business requirements for project success and ensure proper sign off in JIRA and Confluence• Conduct regular interactions between the product owners and technical team to provide knowledge transfer of user expectations• Created test cases to ensure satisfaction of end-user requirements and good test coverage• Collaborate with Solution Architects and Developers to produce high quality deliverables for project and client success within an Agile framework

Singapore

- Successfully delivered a market research project for a clientthat helped them meet their business and project objectives- Performed data extraction and analysis using Q software andExcel and derived key insights for 15 reports- Conducted research and constructed a sampling frame for500 social grants in Singapore and categorised themeffectively to aid analysis- Created market research surveys using the Qualtrics softwarewhich resulted in a successful pilot test run

- Conducted design thinking and business pitch workshops to help ambassadors develop their business idea- Planning events for the upcoming year to involve the student community, such as webinars, workshops, and fireside chats- Lead a team of 8 EXCO members, 20 ambassadors to plan webinars, workshops, fireside chats surrounding technology and increase outreach for IONS and 100 members to increase outreach for IONS- Liaise with external industry leaders for collaboration opportunities to benefit the student community in SIM

Singapore

1. Part of the Events Sub-Committee- Assisted in the execution of IONS Fireside Chats- Assisted in the execution of IONS Tech Week2. Project Altair- Participated in a 4 months structured programme/project

Singapore

- Analysed key pain points faced by top manufacturing companies by conducting market and secondary research- Spearheaded a digital campaign targeting manufacturing companies in the APAC region- Liaised with stakeholders to ensure the successful launch of the F1 Customer Summit and F1 Tech Tour- Prepared recommendations on how to track the digital campaign progress- Designed marketing collaterals such as infographics and EDMs for key events

Singapore

- Conducted a deal analysis of all mergers and acquisition transactions within the TMT (Technology, Media andTelecommunications) industry for the past 5-7 years and categorised them into the company's product line- Performed traded and transacted comparable analysis for each transaction, including analysing financial information- Delivered a final presentation that summarised critical insights of the transaction analysis, which greatly facilitatedthe strategic project

Singapore

• UX Design: designed a web portal and mobile application for a marine-industry related collaboration project using MockPlus• Designed an internship poster for the final presentation using Adobe Photoshop and Illustrator• Conducted user test cases for a marine IT system and executed User Acceptance Testing (UAT), which facilitated the progress of the project• Debugged and revamped Confluence and JIRA software, a platform widely accessed by the employees of PSA Marine. It provided them with a conducive platform to share important information• Researched and delivered a presentation to the IT team on Google Analytics and business intelligence

Bachelor Of Business, Marketing

Diploma In Business Information Technology, It

Education record

Activities and Societies: ChoirPresident of Choir from the year 2013-2014 Actively involved in the school musical, Arts Panache