Product owner assigned to one or more scrum teams dedicated to distinct system functionality. Ensures successful overall execution of epics and user stories by working cross-functionally with Product, Development, UI/UX Design, miscellaneous internal stakeholders, and customers to create deliverables for MeridianLink’s agile development process.- Responsible for the success of the product by maximizing the output of the development team within a scrum framework.- Responsible for ordering backlog, clearly expressing the product backlog items, ordering the items to best achieve goals and optimize the value of the work the team performs.- Participate in stand-up meetings, lead sprint planning, and facilitate product demos.- Create and communicate clear business requirements, user stories, and acceptance criteria that translate business needs into clear work items submitted into sprints.- Work closely with customers, business stakeholders, product managers, and technical teams to understand, analyze, refine, prioritize, and communicate needs to ensure full understanding of project scope, objectives, and requirements.

• Strategy and market to go approach thinking in accordance with Marketing and functional stakeholders• Ensure proper requirements definition; design and technical implementation to ensure business objectives are met with working closely with UI/UX teams.

Contribute to the strategic development, ongoing refinement & execution of the aggregation and third party banking product roadmapWork closely with our Technology organization to implement defined strategy as well as to provide a voice in technical directionUnderstand API options for aggregation and drive strategy for external interfaces, clearly communicate options and recommendationsLead product role for internal implementation of selected strategy· Partner and work with Fintech and data aggregation companies to develop and execute on initiatives and operationalize processes and procedures· Manage existing features and actively lead the research, definition and development of new features to advance the product roadmap· Continually drive a strong risk and controls environment for the business· Build relationships with multiple diverse stakeholders across JPMorgan Chase and external partner business and technology organizations

Involved in all stages of the development life cycle from gathering requirements to post-release support partnering with developers, project managers, and other team members (e.g., risk, compliance, etc). • Clearly communicate the platform strategy and gain alignment across the organization working closely with project team members to ensure proper execution as a Product Owner for Account Center & Select Checkout. • Ensure proper requirements definition, design and technical implementation to ensure business objectives are met closely with UI/UX teams. • Build and maintain close relationships with key internal partners across the organization such as Risk, Operations, Compliance, etc.• Provide subject matter expertise to LOB partners, development and test teams.• Develop and maintain a thorough understanding of the needs of the customer from the business and technical perspective.• Work with delivery groups to identify and resolve any project/program issues in a timely fashion early in the process to allow adequate time for mitigation.• Drive for alignment across platforms by collaborating with other Business Analysts, applications and lines of business.

Involved in all stages of the development life cycle from gathering requirements to post-release support partnering with developers, project managers, and other team members (e.g., risk, compliance, etc). Highly motivated self starter, attuned to the needs of our customers and branches, and have a strong business acumen and financial services background.• Clearly communicate the platform strategy and gain alignment across the organization working closely with project team members to ensure proper execution as a Product Owner for SDP (Self Directed Platform) & GUS (Global User Session). • Ensure proper requirements definition, design and technical implementation to ensure business objectives are met closely with UI/UX teams. • Build and maintain close relationships with key internal partners across the organization such as IT, Risk, Operations, Branch Admin, Compliance, etc.• Provide subject matter expertise to LOB partners, development and test teams.• Recommend process and systems enhancements to improve the branch and customer experience and operational processes.• Develop and maintain a thorough understanding of the needs of the customer from the business and technical perspective.• Work with delivery groups to identify and resolve any project/program issues in a timely fashion early in the process to allow adequate time for mitigation.• Identify enhancements to deliver the best customer experience and branch support model by monitoring feedback and analyzing transactions.• Drive for alignment across platforms by collaborating with other Business Analysts, applications and lines of business.• Lead and/or participate in special projects and perform additional duties as required (e.g., production issues, banker feedbacks, etc).

Enforced limited risks for wires and check request processing. Developed relationships with Western Union and FISERVE to create a smoother return of customer funds. Reconstructed department to realign tasks for a cleaner process. Transitioned HE Reconciliation processes to mirror current mortgage processes. Expert in dealing with Reg B, Patriot Act, OFAC, SCRA, OCC, DOJ to minimize legal & federal risks for the bank. Experience with SAP, Black Knight, CCW, One View, FSD, APEX, Cognos, eServe, Gateway, JIRA, LORI, LiveLink, proficient in all Microsoft Office programs and many more. • Managed a team of 10 employees • Managed over 30 bank accounts for Chase to ensure credits/debits cleared by the 10 day service level agreement with Federal Reserve• Worked closely with upper management on daily updates and meetings in regards to accounts• Overtook processing all Chase mortgage payment wires and check requests for Mortgage Cash Operations. This assisted in limiting risk for the bank due to having one central department processing these requests• Oversaw transitioning Home Equity Reconciliation processes to mirror mortgage processes. Resulted in faster turnaround times for items to be cleared and minimal items going over the 10 day sla

Created out-sourcing opportunities with our sister team in Manila. Conducted monthly scorecard to highlight progression within the group. Facilitated HR to the employees including Time & Attendance, Benefits, & FMLA understanding & usage. Oversaw all research issues by facilitating reports and reporting totals to management. Expert in dealing with Reg B, Patriot Act, OFAC, SCRA, OCC, DOJ to minimize legal & federal risks for the bank. • Lead a team of 10 employees • Performed research on all payment channels that come into Chase such as: PayMap, Chase.com, FISERVE, E-Serve, LockBox, Check, Western Union and FastPays• Worked with sister department in Philippines and sent 80% of work to this facility. Resulting in cost savings for Chase in the amount of $80,000.00

Operations improvements including process mapping, procedure developments, sourcing opportunities, identifying, measuring, and analyzing problems. Provision reviews of Department of Justice and Office of the Comptroller of the Currency. Process enhancement of repetitive returns which will ultimately lower the percentage of non-sufficient fund returns. Expert in dealing with Reg B, Patriot Act, OFAC, SCRA, OCC, DOJ to minimize legal & federal risks for the bank. • Risk & Audit Compliance• Conducted review of OCC and DOJ provisions to ensure Chase’s adherence to limit future legalities• Performed Loan Remediations when notified from legal team• Completed review of over 20 procedures to ensure compliance to Federal guidelines

Responsible for answering all escalations pertaining to Loss Draft insurance claims for customers and Insurance clients. These include and are not limited to Congressional, Executive Office, Media Escalations, District Bank Manager, Customer Service complaints, & priority issues. First point of contact in Chase for homeowners who are in natural disaster areas whose homes have been damaged. Ensure investor guidelines are followed to defer audits or risk discoveries. Expert in dealing with Reg B, Patriot Act, OFAC, SCRA, OCC, DOJ obligations. • Risk & Audit Compliance Insurance Reviews• Investor Relations• Leadership role

Resolved escalated loan servicing questions and complaints about payments, loan documents and terms, taxes, insurance and other mortgage related issues. Executed transactions promptly and accurately responding to internal partners' requests and inquiries in a professional manner. • Customer Relations• Forecasting of call volume status' from previous years reports and built staffing models to cover call volumes

Oversaw insurance claims for entire Chase portfolio. Collected 12 million in insurance settlements which created a surplus of 46%. Auditing of third party vendors and contractors bids. Conducted weekly meetings with HUD and all third party vendors. Forecasted claim filings. Assisted in implementing new software concerning mergers with Bank One, Washington Mutual, and Lehman Brothers. • Maintained Loan portfolios of prime, non-prime, & home equity loans. • Processed insurance claims totaling 12 million which decreased total departmental debt by 46%. • Main contact for regional field officers for Chase. • Responsibilities include working with third party vendors, audit and risk, purchasing and account managers, and compliance. • Assisted in negotiations of third party vendor contracts with Chase

Directly responsible for all credit reporting reconciliation on all new loans produced. Created and designed database for all approved appraisers nationwide. Managed accounts payable for appraisal functions. Trainer for all credit reconciliation accounts. • Designed and maintained nationwide database• Secured business from over 2500 new appraisers countrywide. • Total credit reconciliation of over 1300 loans per month.

Managed all activities of the onsite office, including hiring, training. Supervised human resources and payroll activity. Ensured all OSHA laws were practiced and all certifications were kept up to date with all 150 employees.