Fractional revenue leadership preparing web3 and emerging tech companies scale efficiently by defining and building processes across sales, business development, partnerships and customer growth.What sets us apart? We’re more than just consultants—we fully embed ourselves in your business to understand its unique needs and goals. By integrating with your team, we design, build and execute tailored strategies, ensuring everything aligns with your growth objectives. Once the groundwork is set, we hand over a well-structured process to your team, equipping them with the tools and knowledge to scale and sustain success long after we’ve finished.

Building and aligning onboarding, client success and support teams to enhance client experience and drive revenue. Accelerating client retention and growth through strategic initiatives and proactive engagement.

Led and scaled the Customer Success team. Moved all technical and product type questions to a new Customer Support team launching Zendesk and creating new processes for clients and internal teams. Personally project managed all Enterprise client from Sales handover, implementation to go live and beyond. Brought in process and structure to streamline processes and improve the customer journey/CX throughout Merkle Science.

Project managing all new Deltek WorkBook implementations on track and within budget. Planning the project, resourcing consultants and replanning as and when based on Deltek/client requirements.

* Build, lead and scale all post sale activities; Onboarding & Implementation, Success, Support* Project manage all Enterprise new business Partnership deals

* Full responsibility of resourcing within the agency* Reviewing and streamlining current resourcing processes* Documenting current processes across the whole agency from pitch to resourcing whilst reviewing and ensuring efficiency

Responsibilities:* CRM, managing, planning and scheduling all fogging bookings using ClickUp.com* Project managing all fogging projects* Managing social media accounts (LinkedIn, Facebook, Twitter and Instagram)* New business * Ongoing website updates and SEO Initial responsibilities included registering the business with HMRC, registering ICO protection, insurance, creation of the logo and website, setting up all social media accounts, created a survey prior to launch day in order to collect data for social media campaigns

Software implementation - requirements gathering and collation of documentation in order to prioritise requirements, market research of tools, testing of tools to provide shortlist, final recommendations, configuration of #Scoro

Responsible for Customer Success management and revenue across five Deltek products, covering 2000+ customers globally.Team management (9 globally) ensuring customer retention, renewal revenue, upsell and customer experience.During my Deltek time:- 100% + quota target hit since managing a quota (team and individual plus all CSMs)- Invited to 3 of 4 eligible Presidents Club - Invited to 2 of 3 CEO drinks reception at Presidents Club (25 invitations only)

Heading up two Deltek teams, Customer Success and Customer Care across TrafficLIVE and WorkBook. Day to day responsibility of customer retention, renewals and customer experience.

Responsible for renewal, retention and day to day account management of all WPP and Enterprise agency group accounts.

Deltek (acquired Sohnar in March 2014) – Large, international, leading global ERP & SaaS product providerKey responsibilities include:- I am responsible for the day-to-day management of 150+ client relationships (UK & USA), while maintaining and developing long-term relationships. This involves understanding the clients business needs and working with them to increase product usage through utilising all areas of the software. - Working with small agencies to large corporate companies to maximise ROI and ensure ‘best practise’- Liaising with clients and financial teams to design and create financial reports, as well as testing output, and working closely with internal developers to develop bespoke HTML templates- Negotiating annual renewals, training and product upsell- Supporting the professional services team with client training and product education- Ensuring a ‘good book quality’ and consistent revenue targets- Extensive knowledge of Traffic LIVE and studio resource management

Sohnar - the creators of Traffic, the market leading studio and job management system and now TrafficLive which is Software as a Service (SaaS) and a lot more visual and intuitive.Key responsibilities include:- Managing and developing key relationships with clients. This includes migrating current clients onto Traffic LIVE- Project managing the migration to ensure all data is transfered smoothly with as little downtime as possible- Managing the trainer's diaries- Up-selling products and services

Technical OverseerAugust 2010 - currentContinuing the tasks below and working closely with management for career progression.Senior AdministratorJuly 2008 - August 2010Senior member on the back office team once the project went live. Continuing with processing where necessary but also deputising and therefore quality sampling, authorising of payments, MI reports, training, escalated calls and audit actions also carried out.Oct 2007 - July 2008Working on the project team alongside IT developers and Business Analysts. Procedure writing, writing and carrying out test plans and data and diary testing.Feb 2005 - Oct 2007Working in the back office to become one of the most experienced on the team. Processing transfers, vestings, switches, valuations and projections, for example, as well as training colleagues and new starters, authorising payments and monthly quality sampling.

Artist Buffet ManagerJune 2010 - Sept 2010Managed the Artist Buffet in many of the UK music festivals such as Download, Hard Rock Calling and Wireless which included organising the set up as well as the area throughout the weekend. Also managed the VIP area at the Help for Heroes Concert at Twickenham where I liaised with sponsors and staff for accreditation during the lead up.June 2008 - Aug 2009Worked at many of the UK music festivals in both the bar and buffet areas.