Promoted to PA to the Commercial Director. I manage and look after the diary of the Commercial Director at Berkeley Homes (East Thames) Ltd. This is a busy role as I manage reception aswell as the Commercial Director. My main duties include but not limited to the following:1. Responding to and arranging meetings for the Commercial Director, aswell as all staff at our Kidbrooke offices. This is actioned face to face, email or via phone.2. Rearranging or cancelling meetings promptly.3. Ensuring all Commercial staff complete their training and volunteering days across the whole of Berkeley Homes (East Thames) Ltd division.4. Prioritising my workload to ensure my Director items are completed first.5. Completing any tasks my Director needs.6. Able to type up minutes, memos or emails.7. Booking reoccurring meetings for the year for all Directors.8. Working closely with the other EA's and PA's when arranging meetings.9. Covering staff when absentAll whilst working on reception and meeting/greeting all visitors to the office

After working as a temporary receptionist I was offered a full-time position as the Administration/Receptionist.My duties included all of the same duties as the temporary position, however I've moved into new offices.My additional duties now include the following:1. Providing all new staff with an access fob.2. Sorting out parking permits with concierge for new starters.3. Ordering and distributing weekly fruit/food delivery.4. Ordering of weekly milk delivery.5. Calling out the role- call for the fire alarm tests.6. Keeping the office clean and tidy.7. Dealing with internal and external staff/visitors.

Working as the receptionist at the Kidbrooke offices and acting as the main point of contact for visitors and staff.My main duties are below:1. Acting as the first point of contact and greeting all visitors with a smile and offering them refreshments.2. Cater meeting refreshments for high profile meetings and accommodate for seniors staff/visitors.3. Answering all telephone calls and directing them to the relevant person.4. Assisting all staff with administrative duties such as binding or printing5. Booking all meeting rooms and ensuring they are not double booked.6. Conducting inductions when staff are on leave including access cards.7. Ordering office supplies and raising purchase orders in Coda8. Ordering PPE for all new and current staff.9. Basic IT help with meeting rooms issues.10. Ensuring all staff holidays are added to the holiday calendar and forwarded to the relevant people.11. Reminding staff to complete their sick/absent form.12. Franking of weekly post and ordering suppliers when required

My main tasks are to help travel agents or direct customers with any questions or amendments they have about their holiday. This could range from luggage allowance to cancelling or re-booking the holiday.During 2019 we had BA strikes and hurricane Dorian in the USA and Caribbean affecting our customers. I had to ensure customers were protected and still able to either go on holiday or help them arrive back home safely.After the collapse of Thomas Cook in September 2019, I helped assist travel agents and customers with their holidays booked through us, as their tour operator. It was a extremely busy time for everyone involved but I kept it professional while maintaining my usual level of service.I am currently helping with the closure of Funway Holidays. This involved informing all of our travel agents and customers of our pending closure. I have helped with the cancellation of holidays and sending cancellation invoices, whilst working from home.

My main tasks was to book car hire reservations for Mercedes Benz breakdown customers. Once the booking was made I would keep in contact with the customer, Mercedes Benz's operation department and the Europcar branch to ensure there were no issues.This was a time-pressured role as I would have to handle bookings and complete daily reports whilst providing a excellent customer service.I was promoted to Senior Reservation Agent after 2 years of working at Europcar. I handled a team of 12 people when the Team Leader was absent, which involved making sure the team kept to the agreed service level agreement Europcar had with Mercedes Benz. when making bookings and taking the inbound calls. I also trained new team members and assisted with the training of the Head Office team. My other responsibilities included dealing with invoices and resolving queries from other departments.

Ensuring customers have paid their business rates using the Citrix Academy (A local Government business rates and Council Tax programme). Duties included chasing customers for unpaid debts and working alongside other departments to resolve the debt. Customer accounts were updated daily and direct debit mandates set up and sent out alongside general administrative duties