Sarah Swanson Email and Phone Number

Creating and launching innovative energy efficiency, renewable energy, and demand response programs. Collaborating with cross-functional teams and external partners, improve business processes, conduct strategic planning, and strengthen key relationships across the organization.

As a foundational member of the UX Research team, I have worked as UX researcher and strategist helping stakeholders shift mindsets to a user-centric product development life cycle. I have used alignment workshops, journey mapping activities, archetypes and personas to change the hearts and minds of old school business thinkers and help them see the true value of centering the human in product and service design. Day to day work has focused on the following:-Foundational and generative research required to understand the human landscape of business capability maturity. - Creating an end to end advanced UX research program the partners with business, design, product, and development stakeholders to achieve a shared understanding of the long term vision-Tirelessly advocating for Human Centered Design and persuading leadership to value human needs equal to business needs. -Evangelizing UX Research value and educating the emerging team on UX Research best practices and designing processes to support an effective, efficient, and scalable UX research program. -Templatized and operationalized quantitative sentiment analysis for emerging product launches and ongoing automated feedback listening posts.

Mixed methods UX researcher working with Agile Product team, functioning as the end user advocate throughout the design lifecycle. Conducting a variety of projects from discovery work to tactical usability testing.

Analyze research findings with descriptive and advanced multivariate analysis, preparing high-impact reports and presentations to meet client objectivesWorking collaboratively to understand user needs and design processes and policies to meet end user goalsBuilding and testing statistical models to help internal and external stakeholders derive insight quickly

Research analyst as part of a cross functional analytics team. Main responsibilities include:-Deploy research methodology and analytics reporting to efficiently provide insights to key stake holders-Consistently communicate with and respond to the needs of end users-Design processes and policies to optimize organizational goals through analytics and data visualization-Conduct statistical analysis of research results and present reports and visualization dashboards to key stake holders-Assist research executives in compiling data-validated insights to share with member participants-Effectively communicate complex concepts both internally and externally, through writing, presentations, and visualization dashboards

-Full ownership of market category-Solicit and respond to client needs-Present general market trends and overviews to key stake holders-Responsible for weekly deliverable outlining granular and high-level market coverage

-Provide weekly analysis of computing industry currently focusing on desktop computers-Report on significant desktop specific industry updates and general industry news-Provide timely analysis of key industry trends-Respond to client inquiries in a timely matter

Sociological Research with an emphasis in Gender Studies

Instructed and evaluated students on statistical methods and analysis in SPSS Created Answer key for SPSS analysis assignments