Sarah Talbot Email & Phone Number

United States

United States

Exton, Pa, Us

Milwaukee, Wisconsin, Us

• Supervise and coach the customer service team of 3 people to improve Key Accounts satisfactionand support small / medium size accounts as appropriate.• Develop and maintain collaborative communication with the different company R&D and CustomerService sites (Switzerland, India, USA) as well as Area Sales Managers, Channel Partners and Key Accounts• Develop, document, implement, improve and audit to standard work requirements within team.

Braselton, Ga, Us

Customer Service Manager:• Daily leadership of a team of 4 representatives in a dynamic environment: Fielding phone calls, placing orders and resolving customer concerns• Maintain customer database and document customer service activities• Continue to increase efficiency by utilizing modern industry techniques/methods• Created a multi-departmental quality control report that helps decrease errors• Increase sales by assessing customer needs, recommending products and targeting key accounts• Process credit memos and invoices• Manage the EDI and SPS Commerce process• Work daily with warehouse operations to ensure customer satisfactionMarketing Coordinator:• Oversee trade shows: Fabtech, World of Concrete, Stafda and local shows• Plan and coordinate national and local sales meetings • Manage event contracts, hotel bookings and travel accommodations • Responsible for branded merchandise (inventory management and fulfillment)• Account manager for vendors providing marketing services to Metabo • Design and print media: banners, flyers, brochures and advertisements

West Chester, Pennsylvania, Us

• Risk assessment for new customers • Financial analysis for assigned accounts• Database management

Hartford, Ct, Us

• Risk assessment • Trained other employees and created training manuals• Inside sales for insurance products• Cold calling to generate leads/sales

Mba - Organizational Management, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Marketing

Master Of Business Administration - Mba, Non-Profit/Public/Organizational Management