As a Senior Learning Solutions Consultant at NIIT, I specialise in helping organisations navigate the ever-changing landscape of learning and development. With a wealth of experience in designing, implementing, and optimising tailored learning solutions, I'm committed to driving business performance and organisational growth through innovative learning strategies.My expertise spans learning design (face-to-face, digital learning, social learning, on-the-job resources, etc.), learning management systems, learning vendor management, skills development and learning strategy. I'm passionate about creating personalised learning experiences that align to business performance objectives, improve employee skills, and enhance time to performance. Working closely with clients, I leverage my in-depth industry knowledge to identify their unique challenges and recommend data-driven solutions that deliver measurable results. My passion for staying up-to-date on learning technologies ensures that I can provide innovative solutions that keep businesses competitive in ever-changing markets.

• Overseeing the design, development, and implementation of learning solutions. Leading a team of learning project partners and digital learning designers, to deliver the very best learning solutions for the business through collaboration, data-driven investigation and the latest L&D technologies.• Managing third-party relationships with learning content providers to identify content that will deliver on business objectives. Driving utilisation of optional ‘pull’ learning content through campaigns and initiatives.• Driving learning technology utilisation by identifying continuous improvements within the existing learning system and managing projects to launch new / improved technology to the business.• Collaborating with stakeholders to identify business needs and using data to develop an effective digital learning strategy.Achievements in role:• Designed the organisational structure of the new learning design team, recruited and inducted all roles, as well as setting out learning consultancy ways of working. In 2022 the ‘new’ team delivered over 100 learning projects to the business.• Project managed, designed and delivered a new retail team member induction programme which reduced learning time by 33% whilst maintaining learning standards. Delivered to over 40,000 team members in the first year.• Development of several ‘knowledge hubs’: optional learning resources to support work activities, accessed by over 60,000 employees in the last 6 months.• Launch of fully mobile-enabled eLearning authoring software, to ensure all retail team members can access mobile-responsive learning.• Launch of ‘check-in’ functionality in LMS to facilitate higher quality line manager / employee conversations and delivering learning to support the roll-oyt of new performance appraisal processes.

• Training delivery: core inductions for retail leadership teams; transitional programmes, supporting progression into higher management positions; and leadership behavioural programmes to management teams and business leaders.• Measuring and managing the quality of learning delivery across the retail estate of 1,800 businesses.• Training design: working with stakeholders and subject matter experts to identify training needs. This includes scoping and research, learning proposal and sign off, design of course content and training materials, train the trainer and workshop delivery, and evaluation and improvement.

• Responsible for engaging with aligned brands (Eating Ins and Old English Inns) to implement the talent strategy through all stages of the learning cycle.• Enhancing best-in-class interventions across the spectrum of learning from induction to management development, helping to build a comprehensive suite of learning.• Translating the strategy and performance of a brand into training programmes, as well as targeting and tracking short to medium term initiatives that deliver performance.• Moving beyond the role of deliverer of training to a facilitator of learning, content curator, information manager, and builder of learning communities.• Facilitating a wide range of induction and development workshops across the entire retail estate (1,800 businesses), ensuring teams have the necessary skills, knowledge and behaviours to perform at their best• Supporting the delivery of an industry-leading Apprenticeship programme and ensuring qualifications are embedded across the range of learning initiatives• Assessing, using meaningful metrics and KPIs, the effectiveness of training programmes in order to improve performance

• Primarily responsible for improving team engagement and driving customer satisfaction in the Chef & Brewer brand of premium pub restaurants.• Transforming underperforming businesses through group training and coaching of guest satisfaction methods while simultaneously training area managers on how to engage with their teams for success• Strengthening and supporting General Managers and their business results through the design and implementation of training and coaching interventions• Launched appropriate reporting processes on guest measure KPIs to various stakeholders and designed guest service strategies to support the businesses specific needs• Embedding customer service vision by designing training materials to cover key training initiatives supplemented with performance updates and team awareness materials• Successfully overseeing the administration of the brand team Facebook page with 500+ members, designed to communicate and engage the team with brand priorities

Contributing to the GO! (Guest Obsessed) Technology Team involved in the role out of new till, back office, handheld terminals and kitchen management systems across the estate.• Rolling out new technology with managers and stakeholders requiring insight into their specific brand culture to better equip them to meet their needs and providing point of contact support for any queries• Organising and delivering the installation and onsite training of staff and management teams utilising personally designed training materials and ensuring deployment meets the needs of the business

Overseeing Toby and Crown Carveries Brands.• Successfully delivered multiple key projects that included Christmas Performance Work Stream, Breakfast Re Launch and provided Openings and Remodels support• Worked collaboratively with Brand Marketing Managers, Area Managers and Retail Directors assisting with day-to-day tasks, responding to marketing requests and providing ad hoc support to drive overall performance

• Developed multiple training programmes and materials through various brand formats that included legal and brand standards, customer service and management soft skills courses• Training provided at new site pre-openings and external sites with suppliers as appropriate for individual brands and provided ongoing support, advice and assistance throughout• Worked with Area Managers, Site Managers, Marketers and HR representatives to schedule training for pre-opening• Conducted post evaluations of training delivery and materials utilising company KPIs to improve training processes to be used in future training opportunities

Responsible for a team of 9 business administrators

Provided administrative support to operations teams, including Area Managers and Brand Directors.

Providing support to site manager in day-to-day running of a Sizzling Pub. Also included providing managerial cover at other sites in the area, in order to cover Manager holidays and hold businesses with no permanent manager.