Responsible for two roles focused on leading the University through significant change post Workday Finance implementation. As Director, partnered with executive sponsors, leading strategic projects that help the University transition from the Transformation program to stable operations, focused on organizational change management. Lead a team of nine business analysts, training and communications professionals, allocating resources to define and deliver a range of communication materials and… Show more Responsible for two roles focused on leading the University through significant change post Workday Finance implementation. As Director, partnered with executive sponsors, leading strategic projects that help the University transition from the Transformation program to stable operations, focused on organizational change management. Lead a team of nine business analysts, training and communications professionals, allocating resources to define and deliver a range of communication materials and scalable tools. Establish standards, resources and operational structures to successfully sustain this work long term. Also acting as Chief of Staff, supporting the CFO/SVP of Finance, Planning and Budgeting. Lead change management efforts to successfully launch this newly formed division of 300 people by defining support structures, operations and communications strategies. Responsible for building relationships with key stakeholders and establishing cultural norms that foster growth, success and problem-solving. Show less

Worked across departments, leading a portfolio of complex projects. Develop the strategic plan and architecture for shared services and the customer support model for the University as part of a $300M enterprise-wide implementation of Workday Finance. Provided strategic guidance to shape governance, structures and resources needed to support operations. Led a team of six analysts and consultants to engage stakeholders, facilitate cross-functional decision making and design finance and… Show more Worked across departments, leading a portfolio of complex projects. Develop the strategic plan and architecture for shared services and the customer support model for the University as part of a $300M enterprise-wide implementation of Workday Finance. Provided strategic guidance to shape governance, structures and resources needed to support operations. Led a team of six analysts and consultants to engage stakeholders, facilitate cross-functional decision making and design finance and procurement workflows. Develop tools and documentation to facilitate decision-making and enable the implementation of a new shared service model across 30+ units. Show less

Built the customer support framework for shared services and led ServiceNow project to support Finance and Procurement workflows. Led stakeholder meetings and conducted ongoing outreach to units enterprise-wide to develop requirements and facilitate change management.

Following major family events, I decided to take some reflective time for travel adventures and community activities. Ask me about my incredible experiences exploring places like Puerto Rico, Rwanda, Netherlands, New England, Hawaii and England. While not on the road, I have been doubling down on my philanthropic interests. For example, helping launch a new guild to prevent homelessness caused by the challenges of having a sick child in the hospital, volunteering as a tutor, and adding… Show more Following major family events, I decided to take some reflective time for travel adventures and community activities. Ask me about my incredible experiences exploring places like Puerto Rico, Rwanda, Netherlands, New England, Hawaii and England. While not on the road, I have been doubling down on my philanthropic interests. For example, helping launch a new guild to prevent homelessness caused by the challenges of having a sick child in the hospital, volunteering as a tutor, and adding leadership responsibilities with Treehouse which supports and advocates for youth in the foster system. Through these experiences, I have gained perspective and new ideas. I have also been reminded of the importance of courage to drive change and of joy as I make my next career move. Show less

Developed and implemented strategic initiatives to improve customer experience and scale operations. Internal consultant leading program management and data analysis to drive operational and business solutions across outpatient services. Led diverse teams and training programs to maximize operational efficiency and deliver excellent service experience while building an engaged and inclusive workforce.

Took on additional shared service departments including the Telemedicine program. Responsible for strategic program development, departmental operations, process design, and customer experience. Lean certified consultant applying expertise across a variety of departments, facilitating strategy and process improvement workshops and coaching leaders on Lean principals for daily management. Integrated technologies to maximize throughput and patient experience. Chaired outpatient Service… Show more Took on additional shared service departments including the Telemedicine program. Responsible for strategic program development, departmental operations, process design, and customer experience. Lean certified consultant applying expertise across a variety of departments, facilitating strategy and process improvement workshops and coaching leaders on Lean principals for daily management. Integrated technologies to maximize throughput and patient experience. Chaired outpatient Service Committee; designing service excellence training initiatives for the organization. Show less

Director of Scheduling, Registration, and Training departments. Responsible for scaling services to support rapid growth and new locations. Project manager for process improvement initiatives and trained staff in Lean process improvement principals. Traveled to Japan for Toyota Lean immersion training. Program leader responsible for opening new Ambulatory facility and implementing shared Registration services. Program leader responsible for successful Epic software conversion.

Program manager responsible for designing and implementing centralized scheduling and referral services across outpatient clinics. Organizational change agent, partnering with marketing, IT, HR, and physician leaders to establish processes, infrastructure and call center operations. Facilitate process improvement workshops, write job descriptions and establish service dashboards to improve service experience for families and community providers.

Managed Customer Service Call Center, Major Accounts, and Quality Management. Responsible for customer satisfaction, staff development and annual budgets. Six Sigma team member. Promoted through management over 8 years. An exciting and unique opportunity to learn and actively shape this entrepreneurial venture, scale operations, and transition to a large, corporate organization.