Sarah Thurrowgood Email & Phone Number

► Driver for this rideshare company that is specifically for women and children.► Build and manage relationships with a vast range of diverse clients.

► Recruited, trained and led a team of 13 Census Field Officers to help accurately measure the number of people and dwellings in Australia and their key characteristics for the Census 2016.

► Analysed branch performance and coached teams across 14 Bendigo Bank Branches in Yarra Valley Region in order to maximise corporate sales targets.► Worked closely with Branch management and Boards to identify performance issues, devise change plans and set targets.► Planned and implemented campaigns to improve performance, motivating and inspiring activity in addition to coaching and training staff (in groups or individually).

► Led this Community Bank branch, managing a complex range of stakeholder relationships including with shareholders, the Board of Management, Bendigo Bank corporate, staff, customers and community groups.► Mentored and coached a team of five staff with a focus on improving sales and customer service levels.► Worked with the Board to develop a strategic plan, business plan and marketing plan, with a focus on engaging with the community via profits being returned as fundraising.► Directly engaged many community networks and groups to grow the business, marketing and representing the Bank at functions and making presentations to local clubs.

Bentleigh & Cheltenham

► Successfully managed the Bentleigh and Cheltenham branches, managing teams of up to eight staff, overseeing compliance, risk management, cash management and staff management.► Developed, coached and trained staff to achieve key sales and service targets, fostering a positive work environment to maximise engagement.

► Worked with customers to assist with issues including account management and financial product sales, referring to lenders or financial advisors when required.► Acted as Assistant Branch Manager, overseeing Teller staff (motivation, on the job training, issue resolution) and managing end of day tasks including cashing up, risk management and security.

Doncaster

Graduate Cerificate Of Entrepreneurship & Innovation, Business

Education record

Certificate Iv In Small Business Management

Cafe Management

Education record

Activities and Societies: Public Speaking, Debating, Volleyball, Netball, Drama Productions, Choir, Big Band, Saxophone