Sarah Tora Email & Phone Number

Leading and developing the Corporate Communications function, supporting Aroa Biosurgery's mission to unlock regenerative healing for everybody.

This role provides strategic communications advice and leadership as well as tactical execution of campaigns and initiatives designed to support and enhance organisational reputation, including CEO communications, change communications, media relations and marketing.

Designed, developed and implemented customer communications campaigns for a range of risk and remediation projects across IAG's brand portfolio. The role focused on creating clear, concise, fit for for purpose communications designed to support the customer journey and enhance reputation and brand experience.

Hamilton, Waikato, New Zealand

Lead the communications and engagement strategy and tactical execution for a large organisational redesign project.

Worked closely with the General Manager and other team members to raise awareness about the disease and its impact on New Zealand families. Responsible for all communication activities at both strategic and tactical levels, including: Marketing, Public Relations, Event Management, Social Media, Blog and Website content and managing stakeholder and supplier.

Auckland, New Zealand

Worked with CIO and Senior Leaders in the ICT team across all Agile change projects to ensure both external and internal audiences were informed and engaged in the change management process and departmental reputation was enhanced. Provided both strategic and tactical support, including development of communication plans, stakeholder management, channel.

Auckland, New Zealand

I worked with the Communications Manager to set up and develop the Internal Communications function into the organisation. Implemented new channels, including the rollout of Workplace by Facebook. Provided communications advice to stakeholders, created and implemented communications plans, edited and created content both written and video and managed all.

Engaged with multiple stakeholders to create and distribute customized, targeted communications and training across all areas of Westpac to a target audience of 5000 team members, ensuring the successful embedding of business change.Key tasks in this role were negotiating and providing advice to stakeholders as well as creating communications plans.

Supported the implementation of change within the Consumer Banking network by working with stakeholders to create engaging communications, reaching a target audience of 2500 team members.In addition to managing regular change publications, I also prepared and distributed incident management communication, and managed content for the Consumer Intranet site.

Optimising staffing levels in a multi channel virtual call centre environment, both real time and in advance. Planning, scheduling and managing shrinkage after roster release. Communicating and liasing with business partners to ensure staffing gaps are identified and calls answered in a timely and efficient manner.

Auckland

In this position I was responsible for leading and managing a Team of inbound Sales and Service Representatives. As a senior Team Leader I was also involved in recruitment, Business Continuity planning and execution, and after hours Centre Management. I was also Contact Centre SME on the project to implement the first skills based routing platform in New.