Managed the software development backlog for various clients. Consulted with subject matter experts and technical resources to understand feasibility of requests and solutions.Acted as a day-to-day partner with the development teams. Unblocked developers by obtaining clarification and approval from stakeholders. Ensured the team understood and delivered the requested business value. Developed user documentation and conducted demos, walkthroughs and training as needed. Proactively communicated with stakeholders and business units, both verbally and in formal written communications, to maintain transparency and keep stakeholders informed. Utilized Jira to ensure projects were meeting standard release schedule deadlines.Worked closely with end-users to understand the business needs and identify possible enhancements and current defectsCollaborated with stakeholders to consider both technical and non-technical solutions.

Collaborated with supervisors, product owners, and warehouse managers on coordinating, reporting, and prioritizing workImproved productivity and predictability of teamwork by implementing a workflow process Gathered requirements for the payroll software program used to gather payroll data Maintained backlog of work for virtual timecard software so that the appropriate customers and project managers review and approve correctly

Introduced protocols for the use of IT across departments and projects Provided technical support and training as needed Worked closely with the relevant directors in establishing training and onboarding materials for new employees Worked with vendors and the school administration to find the most suitable technology for procurement

Devised market strategy plan for product placement Part of the team that helped introduce value added services (VAS) as a product Worked with preferred vendors on new product design and services—including the launch of Blackberry in Pakistan with Zong

Developed computer programs to help multinational companies better manage their data Traveled to client locations all over Europe for project work