Sarah Vitello Email & Phone Number

United States

Milford, New Hampshire, United States

● Directly responsible for purchasing and planning teams at both NH and OH sites. ● Hired and trained new team members, building from the ground up a high-performing team that consistently meets department goals ● Implemented quarterly business reviews with domestic and international suppliers● Developed capacity planning tools to achieve operational productivity goals while hitting customer deadlines● Partner with sourcing team to understand and mitigate supply chain risks based on market analysis, geopolitical aspects, and supplier reliability● Responsible for evaluating demand and directing the flow of materials to level-load the factory and achieve operational productivity goals while hitting customer deadlines● Establish and maintain safety-stock levels for all materials

Milford, New Hampshire, United States

● Go-to person for supply chain projects and successfully handling multiple projects simultaneously at both plants● Co-led project to create new process in new ERP system for part set up and change management● Project managed wax formula change when raw material was no longer available● Partnered with IT to optimize planning functions in ERP system● Implemented material arrival process with logistics teams● Rolled out new delivery scheduling tool for logistics teams at both plants● Worked closely with sourcing, engineering, and program management on development of new programs and planning for long, lead-time materials

Milford, Nh

● Analyze MRP demand, production schedules, inventory health, and exercise judgment to influence manufacturing and purchasing decisions at both Ohio and New Hampshire sites● Working cross-functionally with receiving, logistics, quality, planning, and production teams to ensure material arrives in time to support production and customer deadlines● Build strong domestic and international supplier relationships within both internal and customer supply chains through regular meetings and forecasting● Support plant quality processes (engineering change orders, deviations, non-conformance and CAPA reports)● Rolled out supplier scorecard process● Filled in as back-up production scheduler

Milford, New Hampshire

● Support plant quality processes (engineering change orders, deviations, non-conformance and CAPA reports)Created new process for tracking incoming components to help decrease negative impact of late components on production schedule● Support plant quality processes (engineering change orders, deviations, non-conformance and CAPA reports)Improved revenue short reporting and decreased production shortages in NH by $78k / 59% vs. previous year● Support plant quality processes (engineering change orders, deviations, non-conformance and CAPA reports)Increased Avg. scorecard for NH from 99.05% in 2017 to 99.77% in 2018● Support plant quality processes (engineering change orders, deviations, non-conformance and CAPA reports)Coordinated activities and resources throughout company departments, systems, and complex work-flows to support customer programs and hit deadlines● Support plant quality processes (engineering change orders, deviations, non-conformance and CAPA reports)Tracking program deliverables and constantly monitoring and reporting on progress of the programs to all stakeholders● Support plant quality processes (engineering change orders, deviations, non-conformance and CAPA reports)Lead weekly S&OP discussion with customer and internal partners● Support plant quality processes (engineering change orders, deviations, non-conformance and CAPA reports)Maintain program forecasts in ERP system

Peterborough, Nh

May 2013 – April 2018 | Sports Direct International (Eastern Mountain Sports & Bob’s Stores)E-Commerce Drop Ship ManagerCreated business proposal for new e-commerce drop ship program and solicited approval for funding from senior managementAs acting project manager successfully launched program for two major retail companiesDrop ship program grew to over $2.5m in annual sales and consistently met or exceeded sales plan each yearManaged technical supplier on-boarding process while building solid foundation for successful vendor partnershipsServed as the primary internal and external contact for all drop ship vendors, merchants, customer service requests, operations, and order-related issues Responsible for department budgeting and planningOversee vendor performance/compliance, aged orders, and order exceptions to ensure service levels are being met Develop and execute a strategy for creating and updating product assortments seasonally and managing pricing

Peterborough, New Hampshire, United States

Responsible for the oversight of the special order department and all processes from order intake to receipt of goods. Worked with over 200 vendor partners and developing relationships to ensure service levels are met. Partnered with store operations to ensure clear communication to store management and associates regarding the special order processes and guidelines.Coordinate with store management, customer service, and web fulfillment to address and resolve any order issues.

Peterborough, New Hampshire

Hands on management of the special order process from the initial customer request through the receipt of product at the store Directly responsible for placing and tracking all customer special orders for 70+ retail stores and web store (roughly 35k orders a year)Leverage internal systems to coordinate style adds, PO writing and PO tracking in a timely manner Maintain visibility on the status of all open orders, following up with stores, customer service, and vendors as necessaryGenerate purchase orders and partner with warehouse fulfillment/receiving to ensure they are processed appropriately and efficiently so as to maintain accurate inventory and strong service levels Working with over 200 vendors partners and developing relationships to ensure service levels are met

Peterborough, Nh

Assisting customers with product questions, placing orders, and resolving issues over the phone and through e-mail Product research and training of new customer advocatesWorking with difficult customers ensuring their experience with the company remains positiveDisplay strong skills in prioritizing, communication, and follow upMaintain a positive attitude in difficult, stressful situationsSupported customer service manager by taking escalated calls and developing system skills that could be used to resolve unique customer issuesExplored new opportunities within the company such as copy writing for the web team, strategic planning, and working with special orders team.

Associate Of Arts (Aa)

Education record