Sarah Vu Email & Phone Number

Mechanicsburg, Pennsylvania, US

• Tech Stack SME (Salesforce)
• Develop and implement “quick win” solutions based on feedback from users.
• Explore new functionality to improve user experience.
• Provide advanced reporting for service teams.
• Develop and run recons to ensure data integrity within Salesforce and between otherplatforms.
• Set up integrations with existing Ambassador software and identify opportunities fornew integrations.

Lancaster, PA, US

• Developed automated & repeatable processes to help us sort through thousands of data points, open-up new markets, and expand product offerings.
• Constantly improved the software quality assurance, perfecting the reliability and accuracy of our products through platform testing.
• Worked alongside our Engineering, Product, Sales, and Customer Experience teams.

Lititz, Pennsylvania, US

• Assisted Sales Rep with the data collections and Salesforce entry process involved with new brokers and groups.
• Initiated clients with key individuals to gather crucial information/documentation and ensure that information is accurate, complete, and in the correct format prior to submission.
• Responded to inquiries, problems and concerns related to the general actions of the sales division when necessary.
• Monitored documentation trail and ensuring deadlines are met.

Belmont, NC, US

• Managed customers’ inventory through advanced technology (industrial vending) to ensure that customers are spending their money on the right products during production.
• Built personal recommendations on industrial vending for customers which include reducing cost and increasing productivity.
• Responded to customers’ inquiries, service requests, and escalate technical issues to Dispensing & configuration.
• Reviewed customers’ reports to address their needs and capture their performance of the dispensing tool.
• Supported the installation process by traveling to the customer site to ensure a smooth transition into industrial vending.

• Documented inventory by recording additions, adjustments, losses, and removals of items to ensure accuracy in inventory.
• Monitored inventory of 30 brands utilizing Chronos to forecast monthly client demand.
• Provided solutions and insights for clients via email and telephone by leveraging knowledge on products and improving client satisfaction.