Sarah Lightle Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

Columbus, Ohio Metropolitan Area

Columbus, Ohio Metropolitan Area

•Nominated for two “Drive Awards” and a “President’s Award” for work towards Operational Excellence. These awards recognize Discover employees who go above and beyond and achieve outstanding business results while demonstrating Discover’s core behaviors. •Championed department change in my first year in this role by making Operational Excellence Business As Usual. Works with Subject Matter Experts to create business process maps in Blueworks Live that educate, and create valuable documentation that can be used to visualize our complex systems, identify and manage risk and dependencies, and highlight possible improvement opportunities. •Manages department audit environment ensuring procedures and controls are accurate, appropriate, and manage risk on the platform. Facilitates internal and external audit communication ensuring accurate, complete, and timely evidence gathering and explanation.

•Received an “Excellence Award” for my role in onboarding and providing business training to 3 new contracted scrum teams.•Served as a conduit between the agile team and the Product Management Team, collaborating with Feature Owners and Product Management to ensure the scrum team was focused on the work that would provide the highest business value each Program Increment (PI).•Created user stories and acceptance criteria from prioritized features in Rally, ensuring the Definition of Ready was met. Accepted user stories only when the Definition of Done had been achieved.•Provided status updates to stakeholders and leadership on business objective progress and delivery.

Columbus, Ohio Area

•Received an "Excellence Award" within my first year on the team, and an "On the Spot" award the following spring for my work towards process improvements.•Participated in a pager rotation where I was engaged on production incidents impacting the Discover Global Network. Key responsibilities included working closely with Client Services and technology teams to research and facilitate the resolution of client and business impacting issues, and ensure effective communication with senior management, stakeholders and their clients.•Served as primary Subject Matter Expert over the boarding and maintenance of client connections to our Payments Network. This role required collaboration and effective communication between key stakeholders from both Technology and Business, along with their respective clients. As SME I made several process improvements to existing SOPs and documentation. In addition, I created a new detailed procedure guide benefiting team training and enhanced our request process using ServiceNow, adding automation and satisfying audit compliance initiatives.

•Re-created, maintained, and grew our database inventory to meet the needs of our database teams, as well as other BT teams, and auditors.•Ran monthly space consumption and allocation reporting by database and tablespace, maintaining accurate ownership pairing while working on integration into Tableau for upper management communication and alerting.•Provided auditors with necessary evidence and technical explanation of systems in a complete, concise, and timely manner.•Provided database placement decisions for all incoming and existing application builds and/or migrations to our environment while maintaining standardization and following our audit and compliance standards.•Created ServiceNow service catalog requests to support inter-department communication, documentation of requests, and to ensure standardization. •Created technical support documents, standard operating procedures, and documentation as necessary.

•Leadership roles included overall shift management, shift schedule creation and maintenance, inter-team conflict resolution, maintaining active communication between shifts, and statistical reporting on employee and team performance.•CCFLS is responsible for overall event management and problem resolution to minimize the duration and frequency of production or business impacting outages.•Team responsibilities included monitoring systems to detect problems, responding to Netcool Integration generated events by engaging the necessary support teams for quick resolution of issues, and opening and managing Rapid Response Team (RRT) calls for all production business impacting issues.•Monitored systems included windows/unix servers, critical websites, batch processing, & mainframe/CICS environments among others.

New Albany, Ohio

• Obtained 3rd Shift Junior Team Lead role after only one year on the database team. • Leadership roles include overall shift management, new team member training, conflict resolution, maintaining active communication between shifts, monitoring shift work for accuracy, and identifying and preventing potential procedural issues.• Overall analyst duties include performing monitoring, maintenance, and incident resolution on Oracle, DB2, and SQL Server database platforms for live production, testing, and development environments.• Provide 1st Level Database Support to Discover Financial Services Production Assurance Ops Department, Application Development teams, and Database Engineering and Operations team.• Identify and troubleshoot database alerts using OEM (Oracle Enterprise Manager), SQL*Plus, Oracle Support (Metalink), SecureCRT, and TSO Mainframe by checking and modifying tablespaces, monitoring and troubleshooting ASM utilization, and tailing alert logs for database errors and job failures. • Utilize ServiceNow ticketing system to receive, act upon, document, and if necessary, escalate issues following company SLAs (Service Level Agreements) based on potential or active business impact. • Work closely with Chicago Database Engineering and Ops on escalation of database alerts and creating and maintaining detailed documentation of standard operating procedures, as well as overall team management and communication between teams.• Start and stop databases, services, listeners, and agents, as well as implementing database structure changes using DDL and DML as part of approved requests and maintenance. • Create and maintain database users, schemas, and objects based on company standards.• Uphold company data privacy handling procedures.

Columbus, Ohio Area

• Provide technical support to Discover Employees.• More fully developing excellent communications skills including conflict resolution, computer knowledge, organization, multitasking, documentation, and attention to detail.• Promoted to Senior Analyst, where I was able to work on projects pertaining to call quality, ticketing system transition from HP Service Manager to ServiceNow, and new team member training

Athens, Ohio Area

• Gave in-depth presentations to students and faculty.• Spent my afternoons advising students on study abroad opportunities!• Educated students on the benefits of traveling the world while gaining cross-cultural communication skills.

Bachelor Of Arts (B.A.), Sociology-Criminology

Activities and Societies: Alpha Lambda Delta Freshman Honor Society, March of Dimes - Bobcats for Babies, Phi Alpha Delta - Pre Law.

Education record