Creating beautiful, customized corporate and personal events in our private dining rooms or at your location. Whether you are looking for a brunch, lunch, small or large dinner event, the sky is the limit. Our full service event planning will be the extra special touch! Rooms are fully private, equipped with audio/visual technology for any presentation needs and custom menus are always available.

Manage all aspects of a $2.2M Gift Card sales program including implementing strategic sales plans, staff goal objectives and outside the box methods of attracting new business. Responsible for implementing corporate initiatives, coaching and mentoring staff, developing and maintaining relationships with corporate customers and community partners, collecting and maintaining sales and customer service data, scheduling and distribution of staff, and fiscal management to ensure excellence.

Oversaw operations of Guest Services: gift card sales, guest and tenant relations, sales tracking, spreadsheet maintenance, staff scheduling, employee management and implementation of policies and procedures. Took over gift card program in March 2015 at 41% down year over year. In 8 months grew program and corporate database by leveraging community relationships and new sales strategies to end the year 15% over 2014 actuals. Utilized superior communication and relationship-building skills to recapture two lost clients and bring in one new large purchaser which gave the center an unrealized net income of $480k for the Fashion Fair Mall gift card program.As a test property, led the rollout of numerous innovative tech-based programs including the mobile app, iPad sales and text concierge service, Kipsu, for Fashion Fair and Capitola Mall earning a WOW recognition award from the Executive VP. Assisted corporate in developing standard practices for these programs to be implemented company wide.

Worked directly with the Leasing Development manager in all aspects of specialty leasing including tenant development, move in/ move out coordination, lease generation and processing, accounting and budget reporting, and sales reporting Closely worked with marketing manager in developing relationships with vendors/sponsors, securing event sponsors, securing event vendors, coordinating revocable license agreements, processing short term event leases in CRM, advertising agreements, income tracking, lead tracking, and worked closely on overseeing events from conception to tear down including our monthly National Geographic Kids Club, Movies on the Plaza movie series, Midnight Madness and various holiday programs. Grew the program from $16k - $176k in just over 2 years. Assisted all management staff and office personnel with general office duties including paying bills, copies, faxes, mailings, data entry, gift card sales and guest services back up when needed. To work the front desk greeting customers, vendors and guests, answering phones, mail distribution, non-commercial use applications, order office supplies and any other task as assigned.

Promoted during my 3+ years with Woodworking Specialties culminating in successfully managing 30+ projects monthly with a monthly billing of $400,000.Managed all aspects of project development from design phase through installation and close out documents including monthly progress billing, schedule tracking, coordination of manufacturing, deliveries and installation, and acted as the primary contact for architects and general contractors. Chaired weekly operations meetings with the President and Vice President to review budgets, profitability, projected billing, scheduling of manpower, workflow and overall success of current projects while implementing LEAN manufacturing philosophies. Developed and implemented industry specific marketing programs that boosted sales and customer satisfaction with minimal monetary output. Assisted the President and all management staff with general office duties and customer correspondence