Answering 9-1-1 emergency and non-emergency calls for fire department and emergency medical assistance. Obtain information from callers.Provide life-saving instructions to callers until responders arrive (this includes providing over-the-phone instructions on CPR, choking rescue and childbirth, along with ensuring caller safety during fire, HAZMAT, and other dangerous incidents).Entering data into a computer-aided dispatch system.Complying with call taking and dispatching policies Accurately deploy responders to the correct location, equipped with the information they need to handle the emergency.Support the needs of responders throughout emergency incidents; they assist incident commanders with managing and tracking resources, mobilizing logistical needs, and ensuring personnel accountability and safety