Starbucks is a place that seeks to inspire and nurture the human spirit with every cup of coffee they give out. Creating quality coffee and other gourmet beverages along with pastries and sandwiches, Starbucks seeks to daily foster connections with customers. I have been impacted by the diversity of people I was privileged to interact with on a daily basis, learning that every person is valuable and deserving of respect regardless of their preferences. Receiving and processing particular requests revealed to me that good communication and being a reliable team player is necessary to succeed in a fast paced environment. In a context where accuracy and attention to details are essential, I developed techniques to execute well ordered service according to sanitary food codes, and at the same time leaving customers with a warm smile.TASKS• Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment• Demonstrated great teamwork by cooperating with and assisting co-workers• Handled and counted money and interacted with customers during transactions• Prepared and served drinks and food in accordance with health codes and café standards.

• Designed and Implemented activities to enhance the student learning experience and increase the retention of musical competencies

 Trans Metro Appliance Service is a privately held company focused on appliance repair. It functions as a small business with an office manager overseeing the office direction and daily appointment scheduling for the service man.I directed all the customer requests, expedited the bookkeeping and month end reconciliation of accounts, streamlined the appointment scheduling and implemented all billing and payments, including payroll tax remittances to build and support company growth. Resolving customer concerns and complaints about their appliances created in me the ability to understand the needs of clients and interact with the larger perspective of a situation to diffuse problems and bring satisfaction. The responsibility of managing all the office tasks led me to greater confidence in initiating office efficiency and focus on results-oriented implementation of increased time management controls.Reference Quote from the Company Owner:"faithful and dependable employee," "maintains a professional attitude." TASKS• Prepared bank deposits, processed vendor payments, receiving and verifying all invoices to manage accounts for billing.• Wrote cheques for tax purposes and expenses in a timely manner to ensure accuracy and adherence to accepted accounting principles and procedures.• Conducted monthly account reconciliation and balancing of receivables and cash while resolving any discrepancies; training new employees on current procedures and equipment.• Responded to calls and emails, promptly answering and directing inquiries while scheduling apartment, residential and insurance assessment appliance jobs into a conducive timetable according to location and urgency.• Maintained up to date customer documentation logging customer payments daily to preserve accuracy.• Created financial Excel reports summarizing aged accounts receivable account information as well as revenue and expenses for tax purposes.

 The Chronicle Herald is the most comprehensive information source in Atlantic Canada. Using people, innovation, relevance and understanding the community's needs, they reach out to provide quality news from digital online to a physical newspaper.I was integrated into the Accounting Department working on a team of between 10-15 colleagues. Within the team structure I completed bank deposits, examined and recorded customer payments. I strengthened the department through assisting other colleagues by coding miscellaneous expenses into the general ledger, generating accounts payable reports, scanning documents and filing. Capturing specific database online payment information, I arranged reports to display daily revenue. Being introduced into a large company experience, I launched into the accounting field with an established grasp of the adaptation needed for successful teamwork and a foundation to guide me to greater heights of achievement. Reference Quote from a Manager:" proficient in performing her duties," " pleasant and punctual," " desire to learn."TASKS• Recorded online and cheque payments in a batch processing system to maintain and validate accurate customer account balances.• Generated reports to appraise daily revenue while simultaneously allocating miscellaneous payments to specific accounts in the General Ledger through Oracle software.• Reconciled bank account reports through the monitoring of electronic fund transfer payments and assigned them to accounts for processing.

 The Metro Pregnancy Centre, now called The Open Door Women's Care Centre, offers free consultation and pregnancy counselling for women who don't know where to turn for help. Providing care and services around pregnancy, parenting, relationships and sexual health, this organization seeks to revitalize hurting women and bring healing.I discovered the Metro Pregnancy Centre through an accountant friend who told me of the centre's need for a volunteer bookkeeper. My passion for making a difference in people and inspiring others launched me. Through my friend training me on Simply Accounting 2010, my career vision widened to include working with financial figures. As I recorded bank statements and created order on the financial side of the organization, my talents and skills in accounting were uncovered and started to guide me towards new paths of career development.TASKS• Recorded invoices and payments into Simply Accounting 2010• Collected the necessary bank statements and cheque payment account allocations• Actively created and organised accounts to better display fundraiser and donation revenue

 Relay Books is an airport convenience store focused on a variety of books and magazines, but not exclusive to reading material. They also offer travel essentials and souvenirs to make a traveller's flight more enjoyable.From the first day, I recommended and influenced buyers to buy books within their genre of preference. Being proficient at communicating and building relationships with customers, I collaborated with co-worker's genre expertise to increase sales and optimize revenue. Facilitating customer payments, structuring book displays and validating the end of shift revenue counts taught me the value of accountability and management controls. TASKS• Ensured customer satisfaction through observation and analyzing buyer’s preferences in genre and selecting similar reading material, balancing cash float and money safe at the beginning and ends of shifts to verify totals• Designed and updated product displays with new and older stock to present product and market most effectively• Demonstrated leadership through collaboration with other team members in the training of new staff on short term and long term goals

 The Hudson Group is a travel retail specialist operating in over 70 airports and transportation centres within North America. Based in the US, it employs between 5,000-10,000 employees in 40 countries worldwide.Within the Halifax Stanfield International Airport terminal there were over 10 travel shop locations during the time I worked for the Hudson Group. Contributing to the success of the Hudson News US departures store, in the US Pre-Clearance section of the airport, and other shops, I predicted the need for stock replenishment while examining daily inventory counts. Within the fast paced airport environment I developed a proven track record of interpersonal skills and customer relations. Training and mentoring new employees on store operations, assessing product to build new displays and improving the store appearance were tasks that enhanced business and grew my management abilities.TASKS• Generated stock order lists based on quantified selling expectations to refill stock and increase sales• Established a record of dependability and company loyalty through demonstration of strong initiative in customer satisfaction through customer attentiveness, processing sales transactions and retrieving products from warehouse • Enhanced product displays through assessment and reorganising of new and older stock to display product for customer viewing and sales promotion• Exhibited exceptional leadership skills through mentoring and training new employees with effective communication of established tasks and goals