Sarah Wiley, Cpt Chc Email & Phone Number

Newark, Delaware, United States

- Independently managed office busy office - Prioritized client relationship cycle and improved retention rates 25% in 2021- Used time management skills to effectively balance administrative tasks and administer patient care- Managed customer service, scheduling, bookkeeping, insurance benefits, and outside communications- Collaborated with team to ensure best practices and keep open communications

Wilmington, Delaware, United States

- Provided effective customer service with a customer-first mindset to provide accurate solutions- Managed department duties through leadership, time management, and organization skills- Improved customer service department reputation through timely execution of client tasks and an "above and beyond" mentality - Developed in-depth knowledge of products and operations- Acquired direct needs of management, department, and clients to improve the customer experience and promote total satisfaction- Executed keen attention to detail to ensure accurate HIPAA compliance- Proficient working experience with MS Office

Bear, De

- Managed book of business with 20+ clients - Prioritized client success through goal setting and analysis - Collaborated wellness ideas, initiatives, and programs through fitness and nutritional education- Utilized scheduling applications and administrative support to ensure organization of current and future clients

Newark, De

- Developed and facilitated the creation of wellness incentives for members and staff- Collaborated with fitness center team to identify and grow opportunities- Identified needs of clients to effectively accomplish goals - Generated over $3,000+ in individual personal training sales from June 2018-October 2019- Individually exceeded sale goal in 2019 by $200+ before expected deadline- Increased individual personal training sales revenue by 51% from 2018 to 2019

Newark, De

- Personalized and improved member experiences through customer focused service techniques - Coordinated on-boarding orientations that improved retention rates and member experience- Managed busy fitness center, ensuring safety, cleanliness, and customer success- Implemented health and wellness incentives to increase member engagement

Newark, Delaware, United States

- Provided implementation of wellness program- Facilitated promotional needs for wellness events- Created and managed Disability Inclusion Program- Analyzed client data to forecast customer needs- Utilized Microsoft Office applications to create, analyze, manage, and evaluate Health and Wellness Department performance surveys

Newark, De

- Senior year internship focused on development, implementation, and benefits of corporate wellness programs - Analyzed data based strategies for successful execution of corporate wellness programs and policies - Assisted Kelly Benefit Strategies (Wilmington, DE) in promotion of health programs and organizing sales leads