Sarah Wolfe Email & Phone Number

Greenville, South Carolina, United States

* Oversee two yoga studio locations with over 110 classes each week.* Primary responsibilities include enhancing the client experience, developing the teaching team and studio programs, and improving employee satisfaction. * Manage a team of over 60 yoga instructors and 20 front desk staff.* Oversee retail operations, averaging $17,000 in sales per month. * Support the team in purchasing and displaying retail products and create promotions to boost sales. * Manage operations and all teaching programs to drive business growth.* Develop and implement six teacher training programs a year with over $200,000 in yearly sales. * Collaborate with directors to establish policies related to programs and services to ensure their successful execution and adoption. * Develop and implement industry-leading classroom schedules, enhancing guest experiences, and organizing teaching programs, such as workshops, retreats, and events.* Guide team leads to meet or exceed budget targets and revenue objectives by developing and monitoring sales goals. * Monitor financial matters, budgeting, and studio sales reporting to ensure all employees understand and embody the company’s mission, vision, values, products, and services.* Oversee studio merchandise, facilities management, adherence to marketing directives, and compliance with company standards. * Audit inventory management, shrink control, cash management, and ensure retail space is clean and well-presented.

Greater Los Angeles Area

• Managed client experience ensuring the highest standards were met • Developed relationships with clients to better understand their needs and exceed client expectations giving them a luxury experience• Ensured the right tools, technology and processes were in place for a seamless customer experience • Promptly and professionally responded to incoming calls and emails concerning customer service related inquires with a goal in providing exceptional service• Accurately processed daily entry of orders and performed routine order tracking through software to ensure timely processing and shipping of customer orders• Processed and tracked customer returns and claims• Followed up on existing issues and communicated with clients on their order status• Supported initiatives and action plans for launches and new collections

Los Ageles

• Worked with the World’s top electronic/hip hop acts within the music industry •Assisted in soliciting offers, obtaining feedback from promoters, communicating adjustments in offer conditions to help create and finalize bookings •Developed and managed internal operations including internal workflow systems and employee training• Drafted and issued contracts, tracked deposits and payments for the agency and artists• Coordinated several successful tours in North American / South American markets through strategic routing and logistics• Facilitated in securing artist visas through proper documentation and communication between the artist and immigration attorney; 100% success rate• Assisted with artist management projects such as licensing, brand partnerships and event production • Responsible for finding, developing and signing musical artists to the roster

Venice, Ca

• Managed client care experience for a successful, multi million dollar health and wellness startup• Responsible for complete management of client care team, including working schedules/ calendars and staff training on products/services and client care best practices• Ensured continuous client satisfaction by responding to inquiries quickly and effectively; provided highest level of customer service by working across departments to solve problems/ address client care issues• Managed relationships with VIPs, brand ambassadors and influencers, including identification of criteria for ambassadors and influencers; helping build brand ambassador programs; and implementing creative communication channels• Created and mapped out the customer experience by creating touch points through feedback, observational studies, marketing and service; implemented incentives and new practices to optimize the client experience• Managed a list of 4K clients to help pave a sales funnel to best support monthly metrics• Conducted valuable research and communicated client feedback to marketing and technology departments in order to continuously improve client experience; assisted in launching multiple marketing campaigns, created numerous weekly/monthly events; played an integral role in developing and managing internal software to improve overall client experience• Provided invaluable administrative support as assistant to entire executive team, including screening new potential business relationships; managing calendars and prioritizing appointments; and aiding in preparation for key meetings with clients, partners, and investors• Served as company events manager; responsible for all aspects of corporate event management including development of event programs and timelines, and collaborating with marketing department to develop content, execution of email campaigns, social media posts, and other promotion.

Bachelor'S Of Science, Exercise Physiology

Certified Bikram Yoga Instructor