Sarah E. Email & Phone Number

Gatineau, Quebec, Canada

Hopital Maisonneuve Rosemont

Managed the creation of new patient files in our software system, ensuring accurate digital records and creating corresponding physical copies.Organized and scheduled appointments using administrative software.Provided training and mentorship to over 20 new employees, evaluating their performance.Wrote and distributed emails, letters, faxes, and forms.Ordered office supplies and researched new deals and suppliers.Coordinated with internal and external departments to organize patient care.

Montreal, Quebec, Canada

Answering inbound calls from customers and travel agents for reservations or flight changes.HR and administrative tasks (screening interviews, seat selection for group bookings).Promote Transat products (e.g. seat selection, baggage, special services).Processed payments from passengers and travel agents, managed billing in Radixx, and emailed receipts. Ensure follow up with passengers when needed.

Montreal, Quebec, Canada

Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.Attend all educational sessions offered including product knowledge. Effectively resolve customer complaints to ensure customer satisfaction and retention.Managed POS cash to open and close the register, ensuring accuracy in financial transactions.

Montreal, Quebec, Canada

As a Retail Third Key holder, I manage the floor and oversee store opening and closing when the manager or assistant manager are not present. Assist in processing and replenishing merchandise and participate in receiving stock.

Bachelor'S Degree, Public Administration

Dec, Social Sciences