Collaborate with the department’s 11 faculty members, providing specialized service, regarding all aspects of university business including: processing university forms/documentation regarding budget, travel, and purchasing.Aid the department in uploading courses, managing their budget, processing orders; using the software programs ESAAS, SAAS, Moodle, & CLASS Facilitated all departmental events, meetings, and parties; including catering and merchandise orders, flier preparation, note taking, document editing, and assuring room reservations. Solve student issues by creating appointments, directing their inquiries, and filing paperwork.Direct student workers; delegating appropriate tasks, providing guidance, and training to maintain a balanced, well-running office.Work directly with Chair managing departmental finances by creating clear records, up to date reports, budget projections, and resolving discrepancies. September 2017 - Present: Nominated to become bookkeeper and event planning assistant for Adelphi’s Collaboration Project.June 2018 to the present: Union Representative for Local 153 OPEIU (Office & Professional Employees International Union) Represent our members and negotiate with Human Resource during disciplinary action. Point of communication between union board and our members.

Starting point for potential applicants; directing them to the proper servicesCompiled data sets from SLATE, ESAAS, and university’s website to create spreadsheets, mass mailing lists, and departmental reports.Managed the Director’s daily schedule including travel arrangementsMaintained a well-stocked, neat, and professional office.

• Managed effective classrooms for English hospitality industry and IBEX 35 professional classes • Created specialized lesson plans and materials, which corresponded to student’s English level and company goals• Provided both written and oral corrections, progress evaluations, and feedback to students. • Integrated a variety of teaching methods and techniques in order to create interest, correctly explain, and motivate students.

• Taught private lessons to individuals and small groups which focused on improving business English in Madrid (Iberia, A.C. Hotels, Endesa, Sacyr, Ericsson, Carefusion, Globalvia, Iberdrola,Orange, Alcampo, Thales)• Prepared specialized lessons to help students obtain their own personal goals, as well as, study for English Language Exams from Cambridge. • Integrated American business norms and American cultural knowledge into language lessons • Attended training courses and professional development meetings in order to further advance teaching knowledge and skills

• Produced sponsorship packets for company’s Gala and event “Carnaval de la cultural Latina“• Provided customer service in English and Spanish • Created template, articles, and structure for company’s upcoming newsletter • Conducted job search for the organization’s open teaching positions • Ran training courses and created materials for new instructors• Created curriculum and accompanying materials for after school students and their parents.

• Provided homework assistance to children in grades 1-8.• Helped to create an educational after school curriculum.• Worked in the office completing general office tasks• Assisted the creation of advertisement and written materials for the organization's Gala Event and the Carnaval de la Cultura Latina. • Translated various documents for management • Created lesson plans and supplementary materials for a beginner English class of 20 students.• Instructed the beginner English class for three months.

• See description below in volunteer section• Aided new teachers with their lessons and teaching skills. • Worked with management to make collective decisions about the center’s curriculum, functions, goals, and events.

• Worked as a part of the administrative team to provide excellent, friendly, and professional service while keeping the office environment calm, organized, and functional. • Provided administrative services for over 100 professors such as copying, scanning, and compiling large amounts of materials for classroom use.• Handled and directed telephone calls, as well as, special requests in a professional and efficient manner.

• Provided efficient and courteous customer service • Was responsible for handling large sums of money• Reconciled price discrepancies and enrolled customers in savings club