-Analyze customer touch points, identify leading indicators that drive product adoption and secure renewal, provide recommendations to executive leadership, operationalize best practices -Partner with executive leadership to operationalize and run analytics for GTM QBR, capture OKR action items and highlights for top-down distribution-Lead cross-functional team for end-to-end operations for renewal, bookings and revenue, create actionable dashboards that streamline operating rhythm-Mentor Revenue Operations team through player/coach model, developing analytic rigor and core competencies-Program manage post-sales operational intelligence initiatives, creating a path to improve the effectiveness and efficiency of services resourcing and the pre-sales to services handoff

-Forecast revenue and capacity for Global Professional Services and Business Development, analyze budgeting and allocation for resources to deliver on revenue and utilization targets-Mentor Customer Experience Operations team members, building a data-driven and feedback-rich culture

-Operationalize resource management industry best practices to improve revenue recognition accuracy, optimize resource utilization, and enhance customer experience-Create and implement scorecard process and reporting for delivery teams

-Manage provisioning for all projects in Global Professional Services and Business Development Org-Design and implement scheduling system, increasing collaboration while reducing redundancies

- Graduate capstone project in parallel to coursework with the David Eccles School of Business MSIS program at the University of Utah - Led a digital transformation for a nonprofit in the EdTech space- Designed, configured, and deployed a learning management system