• Process online orders as well as create invoices for workroom projects in excess of $100,000• Conceptualize and collaborate in customer home décor redesign• Craft email marketing campaigns to be sent out monthly to attract more attention to company site and increase site metrics• Write social media posts and newsletters after conducting research of the market audience to garner 75% more website traffic• Improve website functionality by applying market analysis opportunities, improving customer interface, correcting SEO issues, and decreasing loading time by 40%

• Participated and engaged in weekly/monthly conference calls regarding improvement for servers, store metrics, and new training models• Created training schedules for new hires while staying within a $2000 period training budget

• Recorded guests’ orders and achieve 100% customer satisfaction in sales• Earned Certified Learning Coach role and have trained 10+ new hires in becoming proficient servers• Implement new server responsibilities to educate team members on how to achieve 90% satisfaction rate