• Oversee and coordinate the payroll process, ensuring accurate and timely payment to employees in compliance with company policies and legal requirements.• Manage and administer employee benefits programs, including health insurance, retirement plans, and other perks, ensuring employees understand and utilize these benefits effectively.• Develop and implement strategies to monitor and enhance employee productivity, including performance evaluations, goal setting, and performance… Show more • Oversee and coordinate the payroll process, ensuring accurate and timely payment to employees in compliance with company policies and legal requirements.• Manage and administer employee benefits programs, including health insurance, retirement plans, and other perks, ensuring employees understand and utilize these benefits effectively.• Develop and implement strategies to monitor and enhance employee productivity, including performance evaluations, goal setting, and performance improvement plans as needed.• Address conflicts of interest among employees or between employees and management, utilizing effective mediation and conflict resolution techniques, which maintained a positive work environment and facilitated an open communication.• Provide guidance and clarification as needed regarding company policies, procedures, and work environment, addressing any concerns or questions to ensure compliance with internal guidelines.• Handle confidential employee information and paperwork, such as employment contracts, performance reviews, disciplinary actions, and terminations, ensuring confidentiality and compliance with data protection regulations.• Gather feedback from employees through surveys, meetings, and one-on-one interactions, analyze responses to identify areas for improvement, and collaborate with management to implement changes, enhancing employee satisfaction and engagement levels. Show less

• Handled a high volume of incoming emails promptly and efficiently, ensuring that all customer inquiries and requests were addressed in a timely manner.• Managed customer complaints by actively listening to their concerns, empathizing with their experiences, and providing appropriate solutions or alternatives to resolve issues to their satisfaction.• Fostered strong and positive relationships with clients through clear and effective communication, demonstrating a deep understanding of… Show more • Handled a high volume of incoming emails promptly and efficiently, ensuring that all customer inquiries and requests were addressed in a timely manner.• Managed customer complaints by actively listening to their concerns, empathizing with their experiences, and providing appropriate solutions or alternatives to resolve issues to their satisfaction.• Fostered strong and positive relationships with clients through clear and effective communication, demonstrating a deep understanding of their needs and preferences, and consistently delivering exceptional service to exceed their expectations.• Conducted follow-up communications with customers to ensure their concerns were fully resolved and to gather feedback on their experience.• Maintained accurate and detailed records of all customer interactions, including complaints, inquiries, and resolutions in the CRM, using a systematic and organized approach that ensured data integrity and accessibility. Show less

• Acted as the primary point of contact for diverse clients, addressing their queries, providing guidance on financial matters, and ensuring satisfaction.• Executed a wide range of administrative duties, including managing correspondence, coordinating appointments, and executive support, contributing to the overall efficiency and productivity of the office.• Advised clients on risk management strategies, including the identification of key risks, assessment of potential impacts, and… Show more • Acted as the primary point of contact for diverse clients, addressing their queries, providing guidance on financial matters, and ensuring satisfaction.• Executed a wide range of administrative duties, including managing correspondence, coordinating appointments, and executive support, contributing to the overall efficiency and productivity of the office.• Advised clients on risk management strategies, including the identification of key risks, assessment of potential impacts, and development of mitigation plans. • Managed petty cash for the firm, maintaining accurate records, reconciling expenses, and ensuring compliance with financial policies and procedures.• Conducted risk assessments to identify potential financial and operational risks for clients, implementing controls and procedures to mitigate risks.• Participated in quality assurance reviews to adhere to regulatory requirements and policies, contributing to the enhancement of audit processes and methodologies.• Supported business development efforts by participating in client meetings, proposals, and presentations, showcasing the firm's capabilities and expertise. Show less