- Set sales objectives and scheduled product allocations for sales territory based on KPI’s- Increased sales by 15% in territory- Determined seasonal advertising budgets for territory and reviewed marketing plans with dealers- Allocated seasonal marketing materials to each dealership based on sales objectives- Executed facility image upgrade programs for interior elements and exterior buildings/signage for corporate compliance- Provided in-dealership training and provided fixed operation support for dealerships in BC and Alberta- Supported dealer and corporate special events, contests and sales promotions- Attended seasonal consumer and trade shows in territory and Western Canada- Worked with under-performing dealers and supported delinquent account audits with risk sensitivity and professionalism- Organized and assisted with the repossession of inventory and closure of under-performing dealerships- Identified key open points in territory for expansion for all product lines- Targeted new open points and identified markets to expand commercial business- Organized Honda ATV demo/instructional events at the BCWF Annual BOW – Becoming An Outdoors Woman in Kelowna and Nanaimo- Championed Junior Red Rider MX – Race Program sponsorship for local racers

- Adjudicated warranty claims and provided telephone support for Canadian dealer network in a call centre environment- Effectively reconciled claims with Honda Motor Co., Ltd. Japan and China- Utilized strong technical aptitude in warranty, service and sales applications- Routine complex claim adjudication with consults with Tech Line, Service Engineering and Quality Engineering teams - Supported internal and external multi-divisional case escalations and reviews- Co-developed Dealer online warranty training modules- Provided in-dealership warranty training across Canada- Proofed and edited Honda and Acura consumer warranty manuals, facilitated production and distribution at Canadian ports and rail yards - Updated divisional policy and procedure manuals for internal and external use

- Provided data collection and analytical support to warranty adjudicators and auditors- Processed automotive transit damage claims and worked directly with transportation companies to resolve or appeal repair- Coordinated and distributed multi-divisional warranty publications for all Honda product lines

- Provided in class theory and practical motorcycle training on safety, mechanical inspection, balance, steering, braking concepts and slow speed maneuvers - Demonstrated emergency braking, swerving and created traffic simulation exercises for students to practice in the safety of a closed parking lot- Tested students on their comprehension and knowledge of the rules of the road to determine license eligibility

- Greeted and built rapport with valued clients- Gathered all client and vehicle information and documented on repair order- Effectively communicated with technicians and parts department to ensure clients’ needs were met- Kept clients updated on their vehicle status and provided quotes for necessary repairs or maintenance items- Provided final invoices to clients and explained in detail the work performed, any outstanding repairs or maintenance items and scheduled future service work- Maintained accurate parts inventory levels, processed daily parts orders, special orders and parts returns- Processed warranty claims, recalls and managed warranty part storage and return requests

- Greeted all customers and introduced them to the sales team- Processed all incoming pre-owned vehicles - Completed in-house repair and sublet requisitions- Organized all licensing prior to delivery - Processed used car deals and calculated sales commissions

Co-operative with Automotive Business School of Canada (CAI) with a global Automotive, Beverage, Irrigation industry swing coupling manufacturer. Attended trade shows, supported sales team with daily marketing initiatives and attended to inbound customer inquiries.