Sarah Katrina Alias Email & Phone Number

Philippines

• Adept with Continuous Improvement Tools such as Lean Six Sigma. Responsible for the training needs of Yellow Belts, Green Belts, Black Belts and other 6 Sigma-related courses. Coaches and provides support to the.
• Trained and certified over 100 Yellow Belts, 3 Green Belts and 3 Black Belts within the organization. Conducted several Process Improvement related courses from different leadership and functional levels.
• Created the Change Management Operational Guidelines of the entire organization.
• Participated in the ISO 9001:2008 and ISO 9001:2015 certifications of the organization as a Certified Internal Auditor; audited the Finance, Purchasing, IT and Sales Business Units respectively.
• Developed the Project Management Framework to ensure that all projects are supervised from kick-off to closing.
• Work as a Project Manager for 4 automation projects focused on quality and process streamlining in providing a differentiated customer experience.

Philippines

Manages multiple projects for multiple teams comprising of Greenbelts, Process Owners, and Subject Matter Experts (SMEs) in accomplishing 6 Sigma projects across the organization using 6 Sigma methodologies such as Value Stream Transformation (VST), Rapid Improvement Workshop (RIW), regular DMAIC/ DMEDI projects and Quick Wins activities from concept to.

Philippines

Leads the Administration, Service Advisor and Customer Support Agreement Group in providing administrative support to ensure the smooth operation of the business.

Philippines

Supervises the Customer Support Agreement Team which includes administrator, coordinators, product specialist and staff. Discusses the CSA concept and its benefit to customers to ensure customers’ understanding of how the program runs and therefore achieve CSA targets; and determine CSA program profitability.

Philippines

Responsible for Customer Support Agreement administrative programs and marketing of CSA. This includes working with the CSA Manager in attaining team objectives, makes pricing for all the CSA, improves and maintains procedure for CSA process, generating reports and monitoring of CSA sales Philwide.

Philippines

Directly reporting to the Technical Manager. Prepares and submits all warranty claims and warranty reports properly and provides resolution to warranty inquiries.

Philippines

Reports to the Service Advisor Team Leader; monitors and submits report for all created Work Orders; encodes all generated Work Orders in system and coordinates to Service Supervisors for work schedules.