● Department Director – Actively identifies training needs, develops solutions, and formulates trainingdelivery. Responsible for program development of training-related systems and process rollouts.Ensures staff development goals are met for all employees across 3 separate brands at 8 totallocations.● LMS Administrator – Sole administrator for company-wide LMS which is divided into 3 separateacademies and has over 900 active users. Recognizes and troubleshoots technical issues withcourses, LMS configuration or infrastructure. Tacks and reports employee compliance and performancemanagement.● Content Creator – Works with subject matter experts, HR and stakeholders on curriculumdevelopment designed to enhance performance, refine processes, improve employee retention or focuson leadership development. Specializes in the design of infographics, eLearning modules, instructor led training, and presentations and printed learning materials. Conceptualizes, storyboards, shoots, andedits training videos.

Responsible for the onboarding of new employees across 7 conceptually unique Food & Beverageoutlets. Improved employee satisfaction with their training and development by 25% as reflected in theannual Associate Feedback Survey. Increased internal performance audit compliance by 65%.

Ensure the proper execution of multiple events over 122,000 square feet of meeting space. Managed ateam of over 125 employees. Acted as a liaison between clients and staff to ensure all events exceededexpectations. Quickly and creatively resolved unexpected issues.

Ran the day-to-day operations of a high volume, three meals a day, farm-to-table concept restaurant. Quickly resolved personnel problems and guest issues with employee relations and customer satisfaction in mind. Onboarded and oversaw the training of all front-of-house employees.

Designed graphics, layouts, and packaging for printed materials such as posters, flyers, books, and billboards. Met strict deadlines. Maintained positive client relationships.