* Teaching General and Business English, to individuals and groups of students of all levels, within various professional companies in Prague.* Maintaining student attendance records and regularly testing students according to company requirements.* Awarded newbie teacher of the year 2016/17 and was invited to attend key teacher training (additional training for teachers with potential to work on special projects such as intensive/specialised courses or teaching VIP clients).

* Responsible for organising and maintaining the company and client training calendars.* Maintaining good relationships with clients, trainers and suppliers.* Creating and processing invoices, raising purchase orders and handling invoice queries.* Organising accommodation, travel and expenses for internal staff and freelancers.* Acting as the first point of contact for phone calls, emails and queries.* Managing office supplies, equipment, staff holiday and sickness and other office tasks.* Performing adhoc tasks for the Managing Director when required.* Providing administrative support to clients on training projects when required.

* Acting as a point of contact on the service desk for the managed learning service for RBS* Processing transactional and in-house booking requests for RBS employees* Adhering to strict SLA’s and guidelines set by RBS and Reed Learning* Liaising with and maintaining relationships with RBS preferred suppliers* Negotiating prices and discounts with preferred and niche suppliers* Investigating and rectifying invoice queries* Researching course options, suppliers and training requests* Developing relationships with RBS employees during the booking process* Analysing data on various systems and rectifying mistakes on a weekly basis* Working towards set targets for the learning service

* Acting as a point of contact on the service desk for the managed learning service for RBS* Processing transactional and in-house booking requests for RBS employees* Adhering to strict SLA’s and guidelines set by RBS and Reed Learning* Liaising with and maintaining relationships with RBS preferred suppliers* Negotiating prices and discounts with preferred and niche suppliers* Investigating and rectifying invoice queries* Researching course options, suppliers and training requests

* Acting as the main point of contact for learners* Ordering and maintaining office supplies* Processing course bookings and chasing up payments * Answering telephone calls and dealing with training enquiries efficiently* Distributing and handling incoming and outgoing post* Meeting monthly deadlines and targets accurately* Registering students on courses and with external examination boards* Keeping up to date with course frameworks and funding requirement* Providing administrative support to the training team in delivering government funded training courses and other programmes. * Assisting with lessons for young adults between 16-18 taking an accredited apprenticeship; covering English, Maths and IT skills. * Teaching elderly learners in the community, the basics of using a computer to browse the internet.

* Managing the event booking system* Providing quotes and negotiating terms* Dealing with room hire enquiries* Maintaining conferencing and facilities records and contracts* Servicing events and bookings

Providing teaching assistance in an adult special needs college, inside and outside the classroom.

Greeting customers and serving food and drink in a country pub/restaurant.

Welcoming and booking customers into the store and acting as a first point of contact for internal and external inquiries.

Delivering excellent customer service and producing healthy smoothies and fresh juices.