Sara Hammon Email & Phone Number

• Create SOPs for the lifecycle after implantation and training of a new client
• Transitioned the use of Hubspot Service to Zendesk Professional
• Worked with cross-functional teams to find inconsistencies and produce a plan to close those gaps
• Own the customer relationship, providing ongoing support, and serve as the escalation and resolution point for clients
• Identify and assess renewal risks; develop and collaborate with internal teams in executing the remediation plans.
• Meet directly with clients to gauge effectiveness of the adoption of GovBuilt and act as an internal voice for the client

Kansas, United States

• Work with government entities to create a SaaS for Permitting, Licensing, and Module Creation.
• Successfully launched and completed SaaS projects for 6 government entities and websites for 2 cities in all phases of the project lifecycle.
• Work with a team of 5 developers daily to ensure user stories and tasks are completed in a timely manner.
• Created workflows and forms in Asana for new client onboarding and kick-offs that reduced our consulting phase by 50 %
• Setup and implemented Miro boards for client consulting, reducing our consulting and implementation phases by 40%.
• Monitor and document all support requests to find gaps in our client training plans and created step-by-step tutorials with iorad to reduce our support tickets by 25%

Work From Home

• Worked side-by-side with agents and third-party retail partners to grow Verizon's wireless product and service sales through their national outlets.
• Helped SMB customers come up with tech solutions to successfully continue their businesses remotely during the pandemic. Increasing my SMB adds by 83% to quota.
• Implemented and coached on a touchless customer experience during the pandemic and increased YOY sales by 3% while the rest of the market finished down 7%.
• Established and grew positive agency partnerships with existing business relationships and created new connections through a combination of incentives, recognition, goals, and coaching.
• Served as the main point of contact support for 25+ locations, effectively communicating through video conferencing, phone communication, email, and in person.
• Maximized agent partner sales achievement by enhancing their capabilities and objectives through product knowledge, coaching, technical skills, and process execution.

Salina, Kansas, United States

Recommended changes in products, service, and policy by evaluating results and competitive developments. Resolved customer complaints by investigating problems, and developed solutions. Contributed to team effort by accomplishing related results as needed. Monitored competition by gathering current marketplace information on pricing, products, new.

Human Resource Management: Hr For People Managers Specialization

This specialization provides a robust introduction to the key principles, policies, and practices of human resource management.

Bachelor Of Applied Studies, Criminal Justice